{"product_id":"hp-laserjet-m402-paper-jam-repair-kit","title":"HP LaserJet M402 Paper Jam Repair Kit","description":"\u003cp\u003e\u003cspan style=\"display: inline-block; font-size: 13px; font-weight: 600; padding: 4px 12px; border-radius: 20px; border: 1.5px solid #d8d8d3; color: #1a1a1a; background: #f7f7f5;\"\u003eNew Parts — Parts Only, No Support\u003c\/span\u003e\u003c\/p\u003e\n\n\u003ch1 style=\"font-size: 26px; font-weight: 700; color: #1a1a1a; margin-bottom: 6px;\"\u003eHP LaserJet M402 Paper Jam Repair Kit — Parts Only\u003c\/h1\u003e\n\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 20px 0; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"vertical-align: middle; width: 65%; padding-right: 16px;\"\u003e\n\u003ch2 style=\"margin-top: 0; color: #1a1a1a; font-size: 20px; font-weight: 700;\"\u003ePaper jam? Printer not feeding?\u003c\/h2\u003e\n\u003cp style=\"font-size: 15px; margin-bottom: 10px;\"\u003e\u003cstrong\u003eComplete parts-only paper feed repair kit for the HP LaserJet M402 range.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul style=\"font-size: 14px; line-height: 1.8; margin: 0; padding-left: 18px;\"\u003e\n\u003cli\u003eComplete repair kit — replaces all major worn feed components covered by this kit\u003c\/li\u003e\n\u003cli\u003eNew parts throughout — no refurbished components\u003c\/li\u003e\n\u003cli\u003eEasy DIY fit, no special tools required\u003c\/li\u003e\n\u003cli\u003eParts only — no fitting support included with this kit\u003c\/li\u003e\n\u003cli\u003eUK supplier — despatched from our warehouse\u003c\/li\u003e\n\u003cli\u003eNeed fitting support and a full refund guarantee? See our \u003ca href=\"\/products\/jamfix-hp-laserjet-pro-m402-paper-jam-repair-kit\" style=\"color: #1a1a1a; text-decoration: underline;\"\u003eJamFix® version\u003c\/a\u003e of this kit\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/td\u003e\n\u003ctd style=\"vertical-align: middle; text-align: center; width: 35%;\"\u003e\n\u003cimg style=\"max-width: 240px; width: 100%; height: auto; border-radius: 6px;\" alt=\"HP LaserJet M402 Paper Jam Repair Kit Parts Only | Printer Genie UK\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0859\/8683\/6814\/files\/FKITM402_3cee1c3b-e7de-469c-975e-109fb593eab4.jpg?v=1774202273\"\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003ctable style=\"width: 100%; border-collapse: collapse; margin: 4px 0 28px;\"\u003e\n\u003ctbody\u003e\u003ctr\u003e\n  \u003ctd style=\"width: 100%; padding: 0; text-align: center;\"\u003e\n  \u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0859\/8683\/6814\/files\/jamfix-badge-uk_png.png?v=1787778927\" alt=\"UK Supplier Fast Despatch — real people, no call centres | Printer Genie UK\" style=\"width: 100%; height: auto; display: block; margin: 0 auto; border: none; outline: none;\"\u003e\n  \u003c\/td\u003e\n\u003c\/tr\u003e\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eFaults This Kit Helps Resolve\u003c\/h2\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; margin-bottom: 20px;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 50%; padding: 12px 14px; border: 1px solid #d8d8d3; background: #f7f7f5; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003ePaper not feeding from the tray\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eThe printer sounds like it is trying to pick up paper but nothing enters the feed path. The most common cause is a worn pickup roller that has lost its grip on the paper stack.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"width: 50%; padding: 12px 14px; border: 1px solid #d8d8d3; background: #f7f7f5; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003eMultiple sheets feeding at once\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eTwo or more pages feed together, causing a jam or double-printed pages. The separation pad or roller is designed to prevent this — when worn, it no longer holds back the second sheet.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 12px 14px; border: 1px solid #d8d8d3; background: #fff; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003eRecurring jams in the same location\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eIf paper jams are happening consistently at the same point in the feed path, worn rollers or a glazed separation pad are almost always the cause. Replacing them resolves the majority of chronic feed problems.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: 12px 14px; border: 1px solid #d8d8d3; background: #fff; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003ePaper slipping, skewing, or stopping early\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003ePaper enters at an angle, stops midway, or slips before reaching the registration rollers. New rollers restore the feed torque and alignment needed for consistent pickup.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eWhat's in This Kit\u003c\/h2\u003e\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 16px 0 20px; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003cp style=\"font-size: 14px; margin-bottom: 12px;\"\u003eAll components listed below are included as new parts.\u003c\/p\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; font-size: 13px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a; width: 15%;\"\u003eQty\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a; width: 50%;\"\u003eComponent\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a;\"\u003eTray \/ Location\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003e1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600;\"\u003ePickup roller\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; color: #444441;\"\u003eTray 1 (multipurpose tray)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #fff;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003e1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600;\"\u003eSeparation pad\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; color: #444441;\"\u003eTray 1 (multipurpose tray)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003e1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600;\"\u003ePickup roller assembly\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; color: #444441;\"\u003eTray 2 (main paper drawer)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #fff;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003e1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600;\"\u003eSeparation roller assembly\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; color: #444441;\"\u003eTray 2 (main paper drawer)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eCompatible Printers\u003c\/h2\u003e\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 16px 0 20px; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003cp style=\"font-size: 14px; margin-bottom: 12px;\"\u003eIf your model isn't listed or has a regional variant code, contact us before ordering and we will confirm compatibility.\u003c\/p\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; font-size: 13px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a;\"\u003eModel\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a;\"\u003eTray Coverage\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a;\"\u003eNotes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eHP LaserJet Pro M402n\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eTray 1 \u0026amp; Tray 2\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eFull kit fits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #fff;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eHP LaserJet Pro M402d\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eTray 1 \u0026amp; Tray 2\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eFull kit fits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eHP LaserJet Pro M402dn\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eTray 1 \u0026amp; Tray 2\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eFull kit fits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #fff;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eHP LaserJet Pro M402dne\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eTray 1 \u0026amp; Tray 2\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eFull kit fits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eHP LaserJet Pro M402dw\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eTray 1 \u0026amp; Tray 2\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eFull kit fits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #fff;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eHP LaserJet Pro M403 series\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eTray 1 \u0026amp; Tray 2\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eSame feed system — full kit fits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eWhat's Included\u003c\/h2\u003e\n\u003cul style=\"font-size: 14px; line-height: 1.9; padding-left: 18px;\"\u003e\n\u003cli\u003eComplete repair kit — all components listed in the kit table above\u003c\/li\u003e\n\u003cli\u003eAll parts are new — no refurbished components supplied\u003c\/li\u003e\n\u003cli\u003eParts only — this kit does not include fitting support or a refund guarantee\u003c\/li\u003e\n\u003cli\u003eFitting instructions included\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eNeed Fitting Support? Try Our JamFix® Kit\u003c\/h2\u003e\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 16px 0 20px; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003cp style=\"font-size: 14px; margin-bottom: 0;\"\u003eThis is the parts-only version of this kit, for confident DIY fitters. If you'd like fitting support if you get stuck, plus 30 days JamFix® fault-specific support and a full refund guarantee if the kit doesn't resolve your fault, see our \u003ca href=\"\/products\/jamfix-hp-laserjet-pro-m402-paper-jam-repair-kit\" style=\"color: #1a1a1a; text-decoration: underline; font-weight: 600;\"\u003eJamFix® version of this kit\u003c\/a\u003e instead.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eWarranty\u003c\/h2\u003e\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 16px 0 20px; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003cp style=\"font-size: 14px; margin-bottom: 0;\"\u003e90-day Printer Genie warranty — covers manufacturing or refurbishment defects under normal use. Excludes incorrect installation, physical damage, electrical damage, misuse, abnormal wear, and faults elsewhere in the printer. Full terms in our \u003ca href=\"\/policies\/terms-of-service\" style=\"color: #1a1a1a;\"\u003eTerms \u0026amp; Conditions\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eFrequently Asked Questions\u003c\/h2\u003e\n\n\u003cdetails style=\"margin-bottom: 8px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eWill this kit fit my exact model?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eCheck the compatible printers table above. If your model code isn't listed or has a regional variant code, contact us before ordering and we'll confirm.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\n\u003cdetails style=\"margin-bottom: 8px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eCan I fit this kit myself?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eYes — this kit is designed for confident DIY fitters or engineers. Fitting instructions are included.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\n\u003cdetails style=\"margin-bottom: 20px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eWhat's the difference between this and the JamFix® version?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eThis kit contains exactly the same parts. The JamFix® version additionally includes fitting support if you get stuck, 30 days fault-specific support, and a full refund guarantee if the kit doesn't resolve your fault. \u003ca href=\"\/products\/jamfix-hp-laserjet-pro-m402-paper-jam-repair-kit\" style=\"color: #1a1a1a;\"\u003eSee the JamFix® version\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e","brand":"Printer Genie","offers":[{"title":"Default Title","offer_id":49775585263950,"sku":"FKITM402","price":14.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0859\/8683\/6814\/files\/FKITM402_3cee1c3b-e7de-469c-975e-109fb593eab4.jpg?v=1774202273","url":"https:\/\/printergenie.co.uk\/products\/hp-laserjet-m402-paper-jam-repair-kit","provider":"Printer Genie Ltd","version":"1.0","type":"link"}