{"product_id":"hp-laserjet-pro-m402-m428-tray-2-pickup-roller-rm2-5452","title":"HP LaserJet Pro M402 M428 Tray 2 Pickup Roller RM2-5452","description":"\u003cp\u003e\u003cspan style=\"display: inline-block; font-size: 13px; font-weight: 600; padding: 4px 12px; border-radius: 20px; border: 1.5px solid #007ACE; color: #007ACE; background: #f0f7ff;\"\u003eNew — Compatible\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1 style=\"font-size: 26px; font-weight: 700; color: #1a1a1a; margin-bottom: 6px;\"\u003eHP Tray 2 Pickup Roller RM2-5452 — LaserJet Pro M402, M428 \u0026amp; More\u003c\/h1\u003e\n\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 20px 0; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003ch2 style=\"margin-top: 0; color: #1a1a1a; font-size: 20px; font-weight: 700;\"\u003ePaper not picking up from Tray 2?\u003c\/h2\u003e\n\u003cp style=\"font-size: 15px; margin-bottom: 10px; color: #444441;\"\u003e\u003cstrong\u003eThe Tray 2 paper pickup roller assembly, HP part RM2-5452 — the wear part behind most Tray 2 pick-up failures and misfeeds across the LaserJet Pro M402 to M429 and M304\/M305\/M329 ranges.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul style=\"font-size: 14px; line-height: 1.8; margin: 0; padding-left: 18px; color: #444441;\"\u003e\n\u003cli\u003eTray 2 pickup roller assembly for HP part RM2-5452 (alternate number 3PZ15-67965)\u003c\/li\u003e\n\u003cli\u003eRestores grip when a worn roller stops lifting paper from the main tray\u003c\/li\u003e\n\u003cli\u003eFixes repeat \"paper jam\" and \"no paper pickup\" faults from Tray 2 caused by a glazed or worn roller\u003c\/li\u003e\n\u003cli\u003eNew compatible — produced to OEM specification for feed torque and surface quality\u003c\/li\u003e\n\u003cli\u003e90-day warranty against manufacturing defects\u003c\/li\u003e\n\u003cli\u003eUK supplier — despatched from our warehouse\u003c\/li\u003e\n\u003cli\u003eNot sure this is the right part for your model? Contact us and we will confirm before you order\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #d8d8d3; padding-bottom: 6px; margin-top: 28px;\"\u003eIs This the Right Part?\u003c\/h2\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; margin-bottom: 20px;\"\u003e\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 50%; padding: 12px 14px; border: 1px solid #d8d8d3; background: #f7f7f5; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003ePaper not picking up from Tray 2\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6; color: #444441;\"\u003eThe printer sounds like it is trying to pick up paper from Tray 2 but the page fails to enter the feed path, or a jam is reported immediately. Worn rubber has lost the grip needed to lift paper from the stack.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"width: 50%; padding: 12px 14px; border: 1px solid #d8d8d3; background: #fff; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003eRecurring Tray 2 jams and misfeeds\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6; color: #444441;\"\u003eRepeated jams or misfeeds specifically from Tray 2 are commonly a worn pickup roller pulling paper through unevenly. New rubber restores correct feed.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 12px 14px; border: 1px solid #d8d8d3; background: #fff; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003eFault from a different tray?\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6; color: #444441;\"\u003eThis part is for Tray 2 only. If the fault is from the multipurpose (Tray 1) tray or an optional tray, a different part number applies — contact us before ordering and we will confirm.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: 12px 14px; border: 1px solid #d8d8d3; background: #f7f7f5; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003ePrinter not attempting to pick up at all?\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6; color: #444441;\"\u003eIf the printer makes no mechanical attempt — no sound of rollers engaging — the pickup solenoid or clutch is the more likely cause. Contact us and we can help diagnose before you order.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #d8d8d3; padding-bottom: 6px; margin-top: 28px;\"\u003eSpecifications\u003c\/h2\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; margin-bottom: 20px;\"\u003e\u003ctbody\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-weight: 600; font-size: 13px; width: 38%; color: #1a1a1a;\"\u003eComponent\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-size: 14px; color: #444441;\"\u003eTray 2 paper pickup roller assembly\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-weight: 600; font-size: 13px; color: #1a1a1a;\"\u003ePrimary part number\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-size: 14px; color: #444441;\"\u003eRM2-5452\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-weight: 600; font-size: 13px; color: #1a1a1a;\"\u003eAlternative part number\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-size: 14px; color: #444441;\"\u003e3PZ15-67965\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-weight: 600; font-size: 13px; color: #1a1a1a;\"\u003eBrand\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-size: 14px; color: #444441;\"\u003eHP (compatible)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-weight: 600; font-size: 13px; color: #1a1a1a;\"\u003eLocation\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-size: 14px; color: #444441;\"\u003eTray 2 (main paper cassette)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-weight: 600; font-size: 13px; color: #1a1a1a;\"\u003eCondition\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-size: 14px; color: #444441;\"\u003eNew — compatible, produced to OEM specification\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-weight: 600; font-size: 13px; color: #1a1a1a;\"\u003eQuantity supplied\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-size: 14px; color: #444441;\"\u003e1 × pickup roller assembly\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-weight: 600; font-size: 13px; color: #1a1a1a;\"\u003eWarranty\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-size: 14px; color: #444441;\"\u003e90 days against manufacturing defects — normal wear not covered\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-weight: 600; font-size: 13px; color: #1a1a1a;\"\u003eWeight \u0026amp; delivery\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #d8d8d3; font-size: 14px; color: #444441;\"\u003eSmall parcel — courier delivery, tracked\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #d8d8d3; padding-bottom: 6px; margin-top: 28px;\"\u003eWhich Printers Does It Fit?\u003c\/h2\u003e\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 16px 0 20px; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003cp style=\"font-size: 14px; margin: 0 0 12px; color: #444441;\"\u003eThis Tray 2 pickup roller (HP part RM2-5452) fits Tray 2 on the models below. This listing is specifically for \u003cstrong\u003eTray 2\u003c\/strong\u003e — other trays on the same printer use different part numbers. If your exact model or regional variant is not shown, contact us with your model number and we will confirm fitment before you order.\u003c\/p\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; font-size: 13px;\"\u003e\u003ctbody\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a;\"\u003eRange\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a;\"\u003eModels (Tray 2)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eLaserJet Pro M402 \/ M403\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eM402, M402n, M402d, M402dn, M402dne, M402dw · M403, M403n, M403d, M403dn, M403dw\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eLaserJet Pro M404 \/ M405\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eM404, M404n, M404d, M404dn, M404dw · M405, M405dn, M405dw\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eLaserJet Pro MFP M426 \/ M427\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eM426fdn, M426fdw · M427fdn, M427fdw, M427dw\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eLaserJet Pro MFP M428 \/ M429\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eM428dw, M428fdn, M428fdw · M429fdn, M429fdw\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eLaserJet Pro M304 \/ M305 \/ M329\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eM304a · M305d, M305dn · M329dn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #d8d8d3; padding-bottom: 6px; margin-top: 28px;\"\u003eWhat's Included\u003c\/h2\u003e\n\u003cul style=\"font-size: 14px; line-height: 1.9; padding-left: 18px; color: #444441;\"\u003e\n\u003cli\u003e1 × Tray 2 pickup roller assembly (HP RM2-5452)\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #d8d8d3; padding-bottom: 6px; margin-top: 28px;\"\u003eInstallation Notes\u003c\/h2\u003e\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 16px 0 20px; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003col style=\"font-size: 14px; line-height: 1.9; padding-left: 18px; margin: 0; color: #444441;\"\u003e\n\u003cli\u003ePower off and unplug the printer, then remove Tray 2 (the main paper cassette).\u003c\/li\u003e\n\u003cli\u003eLocate the pickup roller in the tray feed area, noting its orientation before removing it.\u003c\/li\u003e\n\u003cli\u003eRelease the old roller assembly from its shaft and fit the new one in the same orientation until it clips home.\u003c\/li\u003e\n\u003cli\u003eRefit the tray, reconnect power, and run several test prints from Tray 2 to confirm reliable feeding.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/div\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #d8d8d3; padding-bottom: 6px; margin-top: 28px;\"\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdetails style=\"margin-bottom: 8px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\"\u003e\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eIs this a genuine HP part or compatible?\u003c\/summary\u003e\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\u003cp style=\"margin: 0;\"\u003eThis is a new compatible part, produced to OEM specification for feed torque and surface quality, and carries a 90-day warranty against manufacturing defects. If you need a genuine HP part specifically, contact us and we will advise on availability.\u003c\/p\u003e\u003c\/div\u003e\u003c\/details\u003e\n\u003cdetails style=\"margin-bottom: 8px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\"\u003e\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eThe feed fault is still happening after fitting — what next?\u003c\/summary\u003e\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\u003cp style=\"margin: 0;\"\u003eThe most common causes are: the fault is from a different tray (different part number), the pickup solenoid or clutch is faulty rather than the roller, or the feed surfaces need cleaning. Contact us and we can help diagnose the next step.\u003c\/p\u003e\u003c\/div\u003e\u003c\/details\u003e\n\u003cdetails style=\"margin-bottom: 20px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\"\u003e\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eDo you stock other parts for these printers?\u003c\/summary\u003e\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\u003cp style=\"margin: 0;\"\u003eYes — we stock fusers, maintenance kits, toner and other spare parts for the HP models listed. Search the model number on our store, or contact us and we will point you to the right part.\u003c\/p\u003e\u003c\/div\u003e\u003c\/details\u003e\n\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #d8d8d3; padding-bottom: 6px; margin-top: 28px;\"\u003eWarranty\u003c\/h2\u003e\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 16px 0 20px; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003cp style=\"font-size: 14px; margin: 0; color: #444441;\"\u003e90-day Printer Genie warranty — covers manufacturing defects. Normal wear from use is not covered. Excludes incorrect installation, physical damage, misuse and faults elsewhere in the printer. Full terms in our \u003ca href=\"\/policies\/terms-of-service\" style=\"color: #1a1a1a; text-decoration: underline;\"\u003eTerms \u0026amp; Conditions\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n","brand":"Printer Genie","offers":[{"title":"Default Title","offer_id":59971226337614,"sku":"RM2-5452 - PG","price":4.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0859\/8683\/6814\/files\/RM2-5452.jpg?v=1782427319","url":"https:\/\/printergenie.co.uk\/products\/hp-laserjet-pro-m402-m428-tray-2-pickup-roller-rm2-5452","provider":"Printer Genie Ltd","version":"1.0","type":"link"}