{"product_id":"hp-rm1-2983-tray-2-3-separation-roller-assembly","title":"HP M712 M725 M5035 Tray 2 \u0026 3 Separation Roller RM1-2983 — 90-Day Warranty","description":"\u003cp\u003e\u003cspan style=\"display:inline-block;font-size:13px;font-weight:600;padding:4px 12px;border-radius:20px;border:1.5px solid #d8d8d3;color:#1a1a1a;background:#f7f7f5;\"\u003eNew — Compatible\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1 style=\"font-size:26px;font-weight:700;color:#1a1a1a;margin-bottom:6px;\"\u003eHP RM1-2983 Tray 2 \u0026amp; 3 Separation Roller Assembly — M712 M725 M5025 M5035\u003c\/h1\u003e\n\u003cdiv style=\"border:1px solid #d8d8d3;padding:20px;margin:20px 0;background:#f7f7f5;border-radius:10px;\"\u003e\n\u003ch2 style=\"margin-top:0;color:#1a1a1a;font-size:20px;font-weight:700;\"\u003eCassette pulling more than one sheet?\u003c\/h2\u003e\n\u003cp style=\"font-size:15px;margin-bottom:10px;\"\u003e\u003cstrong\u003eThe complete Tray 2 and Tray 3 separation roller assembly for the HP M712, M725 and M5035 chassis — roller and holder together.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul style=\"font-size:14px;line-height:1.8;margin:0;padding-left:18px;\"\u003e\n\u003cli\u003eSupplied as a complete assembly, not a bare roller\u003c\/li\u003e\n\u003cli\u003eFits both Tray 2 and Tray 3 on these machines\u003c\/li\u003e\n\u003cli\u003eAlso quoted as RM2-3831 and Q7829-67929 — all the same part\u003c\/li\u003e\n\u003cli\u003eUK supplier — despatched from our warehouse\u003c\/li\u003e\n\u003cli\u003eNot sure which tray is at fault? Contact us before ordering\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ctable style=\"width:100%;border-collapse:collapse;margin:4px 0 28px;\"\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd style=\"width:100%;padding:0;text-align:center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0859\/8683\/6814\/files\/jamfix-badge-uk_png.png?v=1787784800\" alt=\"UK Supplier Fast Despatch — real people, no call centres | Printer Genie UK\" style=\"width:100%;height:auto;display:block;border:none;\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/tbody\u003e\u003c\/table\u003e\n\u003ch2 style=\"font-size:20px;font-weight:700;color:#1a1a1a;border-bottom:2px solid #1a1a1a;padding-bottom:6px;margin-top:28px;\"\u003eIs This the Right Part?\u003c\/h2\u003e\n\u003ctable style=\"width:100%;border-collapse:collapse;margin-bottom:20px;\"\u003e\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width:50%;padding:12px 14px;border:1px solid #d8d8d3;background:#f7f7f5;vertical-align:top;\"\u003e\n\u003cstrong style=\"display:block;color:#1a1a1a;font-size:14px;margin-bottom:4px;\"\u003eTwo or more sheets feeding together\u003c\/strong\u003e\u003cspan style=\"font-size:13px;line-height:1.6;\"\u003eThe separation roller holds the next sheet back. Once it glazes, pages feed in pairs and the job comes out short.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"width:50%;padding:12px 14px;border:1px solid #d8d8d3;background:#f7f7f5;vertical-align:top;\"\u003e\n\u003cstrong style=\"display:block;color:#1a1a1a;font-size:14px;margin-bottom:4px;\"\u003eRepeated jams from one tray\u003c\/strong\u003e\u003cspan style=\"font-size:13px;line-height:1.6;\"\u003eIf Tray 2 jams and Tray 3 is fine — or the other way round — that tray's separation assembly is the place to look.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding:12px 14px;border:1px solid #d8d8d3;background:#fff;vertical-align:top;\"\u003e\n\u003cstrong style=\"display:block;color:#1a1a1a;font-size:14px;margin-bottom:4px;\"\u003eNothing picking up at all?\u003c\/strong\u003e\u003cspan style=\"font-size:13px;line-height:1.6;\"\u003eThat points to the pickup roller instead. On a busy machine both are usually due at the same service.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding:12px 14px;border:1px solid #d8d8d3;background:#fff;vertical-align:top;\"\u003e\n\u003cstrong style=\"display:block;color:#1a1a1a;font-size:14px;margin-bottom:4px;\"\u003eFault from the MP tray?\u003c\/strong\u003e\u003cspan style=\"font-size:13px;line-height:1.6;\"\u003eTray 1 uses different parts on these models. Contact us with your model and we will confirm what you need.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e\n\u003ch2 style=\"font-size:20px;font-weight:700;color:#1a1a1a;border-bottom:2px solid #1a1a1a;padding-bottom:6px;margin-top:28px;\"\u003eSpecifications\u003c\/h2\u003e\n\u003ctable style=\"width:100%;border-collapse:collapse;font-size:13px;margin-bottom:20px;\"\u003e\u003ctbody\u003e\n\u003ctr style=\"background:#f7f7f5;\"\u003e\n\u003ctd style=\"padding:9px 12px;border:1px solid #d8d8d3;font-weight:600;width:35%;\"\u003eComponent\u003c\/td\u003e\n\u003ctd style=\"padding:9px 12px;border:1px solid #d8d8d3;color:#444441;\"\u003eSeparation roller assembly\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background:#fff;\"\u003e\n\u003ctd style=\"padding:9px 12px;border:1px solid #d8d8d3;font-weight:600;\"\u003ePrimary part number\u003c\/td\u003e\n\u003ctd style=\"padding:9px 12px;border:1px solid #d8d8d3;color:#444441;\"\u003eRM1-2983\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background:#f7f7f5;\"\u003e\n\u003ctd style=\"padding:9px 12px;border:1px solid #d8d8d3;font-weight:600;\"\u003eAlternative part numbers\u003c\/td\u003e\n\u003ctd style=\"padding:9px 12px;border:1px solid #d8d8d3;color:#444441;\"\u003eRM1-2983-000CN, RM2-3831-000, Q7829-67929\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background:#fff;\"\u003e\n\u003ctd style=\"padding:9px 12px;border:1px solid #d8d8d3;font-weight:600;\"\u003eFitting location\u003c\/td\u003e\n\u003ctd style=\"padding:9px 12px;border:1px solid #d8d8d3;color:#444441;\"\u003eTray 2 and Tray 3\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background:#f7f7f5;\"\u003e\n\u003ctd style=\"padding:9px 12px;border:1px solid #d8d8d3;font-weight:600;\"\u003eCondition\u003c\/td\u003e\n\u003ctd style=\"padding:9px 12px;border:1px solid #d8d8d3;color:#444441;\"\u003eNew — compatible, produced to match original fit and material spec\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e\n\u003ch2 style=\"font-size:20px;font-weight:700;color:#1a1a1a;border-bottom:2px solid #1a1a1a;padding-bottom:6px;margin-top:28px;\"\u003eCompatible Printers\u003c\/h2\u003e\n\u003cdiv style=\"border:1px solid #d8d8d3;padding:20px;margin:16px 0 20px;background:#f7f7f5;border-radius:10px;\"\u003e\n\u003ctable style=\"width:100%;border-collapse:collapse;font-size:13px;\"\u003e\u003ctbody\u003e\n\u003ctr style=\"background:#f7f7f5;\"\u003e\n\u003ctd style=\"padding:8px 12px;border:1px solid #d8d8d3;font-weight:600;\"\u003eRange\u003c\/td\u003e\n\u003ctd style=\"padding:8px 12px;border:1px solid #d8d8d3;font-weight:600;\"\u003eModels\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background:#f7f7f5;\"\u003e\n\u003ctd style=\"padding:8px 12px;border:1px solid #d8d8d3;\"\u003eLaserJet Enterprise 700\u003c\/td\u003e\n\u003ctd style=\"padding:8px 12px;border:1px solid #d8d8d3;\"\u003eM712dn, M712n, M712xh\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background:#fff;\"\u003e\n\u003ctd style=\"padding:8px 12px;border:1px solid #d8d8d3;\"\u003eLaserJet Enterprise MFP\u003c\/td\u003e\n\u003ctd style=\"padding:8px 12px;border:1px solid #d8d8d3;\"\u003eM725dn, M725f, M725z, M725z+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background:#f7f7f5;\"\u003e\n\u003ctd style=\"padding:8px 12px;border:1px solid #d8d8d3;\"\u003eLaserJet MFP\u003c\/td\u003e\n\u003ctd style=\"padding:8px 12px;border:1px solid #d8d8d3;\"\u003eM5025, M5035, M5035x, M5035xs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch2 style=\"font-size:20px;font-weight:700;color:#1a1a1a;border-bottom:2px solid #1a1a1a;padding-bottom:6px;margin-top:28px;\"\u003eWhat's Included\u003c\/h2\u003e\n\u003cul style=\"font-size:14px;line-height:1.9;padding-left:18px;\"\u003e\u003cli\u003e1 × separation roller assembly (RM1-2983)\u003c\/li\u003e\u003c\/ul\u003e\n\u003ch2 style=\"font-size:20px;font-weight:700;color:#1a1a1a;border-bottom:2px solid #1a1a1a;padding-bottom:6px;margin-top:28px;\"\u003eWarranty\u003c\/h2\u003e\n\u003cdiv style=\"border:1px solid #d8d8d3;padding:20px;margin:16px 0 20px;background:#f7f7f5;border-radius:10px;\"\u003e\u003cp style=\"font-size:14px;margin:0;\"\u003e90-day Printer Genie warranty — covers manufacturing defects under normal use. Normal wear from use is not covered. Excludes incorrect installation, physical damage, electrical damage, misuse and faults elsewhere in the printer. Full terms in our \u003ca href=\"\/policies\/terms-of-service\" style=\"color:#1a1a1a;\"\u003eTerms \u0026amp; Conditions\u003c\/a\u003e.\u003c\/p\u003e\u003c\/div\u003e\n\u003ch2 style=\"font-size:20px;font-weight:700;color:#1a1a1a;border-bottom:2px solid #1a1a1a;padding-bottom:6px;margin-top:28px;\"\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdetails style=\"margin-bottom:8px;border:1px solid #d8d8d3;border-radius:8px;overflow:hidden;\"\u003e\u003csummary style=\"cursor:pointer;font-weight:600;font-size:14px;padding:12px 16px;background:#f7f7f5;\"\u003eMy quote says Q7829-67929 or RM2-3831 — same thing?\u003c\/summary\u003e\u003cdiv style=\"padding:14px 16px;font-size:14px;line-height:1.7;background:#fff;\"\u003e\u003cp style=\"margin:0;\"\u003eYes. All three numbers resolve to the same assembly. Q7829-67929 is HP's kit reference and RM2-3831 the later revision.\u003c\/p\u003e\u003c\/div\u003e\u003c\/details\u003e\n\u003cdetails style=\"margin-bottom:20px;border:1px solid #d8d8d3;border-radius:8px;overflow:hidden;\"\u003e\u003csummary style=\"cursor:pointer;font-weight:600;font-size:14px;padding:12px 16px;background:#f7f7f5;\"\u003eDo I need one per tray?\u003c\/summary\u003e\u003cdiv style=\"padding:14px 16px;font-size:14px;line-height:1.7;background:#fff;\"\u003e\u003cp style=\"margin:0;\"\u003eYes — each cassette has its own separation assembly. If both Tray 2 and Tray 3 are misfeeding you will need two.\u003c\/p\u003e\u003c\/div\u003e\u003c\/details\u003e","brand":"Printer Genie","offers":[{"title":"Default Title","offer_id":60563834536270,"sku":"RM1-2983 - PG","price":0.0,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/printergenie.co.uk\/products\/hp-rm1-2983-tray-2-3-separation-roller-assembly","provider":"Printer Genie Ltd","version":"1.0","type":"link"}