{"product_id":"jamfix-hp-laserjet-pro-m402-paper-jam-repair-kit","title":"JamFix® HP LaserJet Pro M402 Paper Jam Repair Kit — Fitting Support Included","description":"\u003cp\u003e\u003cspan style=\"display: inline-block; font-size: 13px; font-weight: 600; padding: 4px 12px; border-radius: 20px; border: 1.5px solid #007ACE; color: #007ACE; background: #f0f7ff;\"\u003eNew Parts\u003c\/span\u003e\u003c\/p\u003e\n\n\u003ch1 style=\"font-size: 26px; font-weight: 700; color: #1a1a1a; margin-bottom: 6px;\"\u003eJamFix® HP LaserJet Pro M402 Paper Jam Repair Kit — Fitting Support Included\u003c\/h1\u003e\n\n\u003c!-- SECTION 1: HERO BANNER --\u003e\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 20px 0; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"vertical-align: middle; width: 65%; padding-right: 16px;\"\u003e\n\u003ch2 style=\"margin-top: 0; color: #1a1a1a; font-size: 20px; font-weight: 700;\"\u003ePaper jam? Printer not feeding?\u003c\/h2\u003e\n\u003cp style=\"font-size: 15px; margin-bottom: 10px;\"\u003e\u003cstrong\u003eRestore reliable paper feeding across all HP LaserJet Pro M402 models with one complete repair kit.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul style=\"font-size: 14px; line-height: 1.8; margin: 0; padding-left: 18px;\"\u003e\n\u003cli\u003eComplete Tray 1 and Tray 2 repair kit — replaces all major worn feed components\u003c\/li\u003e\n\u003cli\u003eNew parts throughout — no refurbished components\u003c\/li\u003e\n\u003cli\u003eEasy DIY fit, no special tools required — most customers fit it in 15–20 minutes\u003c\/li\u003e\n\u003cli\u003eFitting support included — if you get stuck at any step, our UK printer specialists will talk you through it\u003c\/li\u003e\n\u003cli\u003eUK supplier — despatched from our warehouse\u003c\/li\u003e\n\u003cli\u003e30 days JamFix® fault-specific support — included free from date of purchase\u003c\/li\u003e\n\u003cli\u003eSupport continues via GenieCare™ when you order toner from us\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/td\u003e\n\u003ctd style=\"vertical-align: middle; text-align: center; width: 35%;\"\u003e\n\u003cimg style=\"max-width: 240px; width: 100%; height: auto; border-radius: 6px;\" alt=\"JamFix Paper Jam Repair Kit HP LaserJet Pro M402 | Printer Genie UK\" src=\"[PRODUCT_IMAGE_URL]\"\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003c!-- CONFIDENCE BADGE STRIP --\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; margin: 4px 0 28px;\"\u003e\n\u003ctbody\u003e\u003ctr\u003e\n  \u003ctd style=\"width: 33.3%; padding: 0; text-align: center;\"\u003e\n  \u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0859\/8683\/6814\/files\/jamfix-badge-refund_png.png?v=1781313944\" alt=\"Full Refund Guaranteed — JamFix | Printer Genie UK\" style=\"width: 100%; height: auto; display: block; margin: 0 auto; border: none; outline: none;\"\u003e\n  \u003c\/td\u003e\n  \u003ctd style=\"width: 33.3%; padding: 0; text-align: center;\"\u003e\n  \u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0859\/8683\/6814\/files\/jamfix-badge-support_png.png?v=1781313899\" alt=\"30 Days JamFix Support | Printer Genie UK\" style=\"width: 100%; height: auto; display: block; margin: 0 auto; border: none; outline: none;\"\u003e\n  \u003c\/td\u003e\n  \u003ctd style=\"width: 33.3%; padding: 0; text-align: center;\"\u003e\n  \u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0859\/8683\/6814\/files\/jamfix-badge-uk_png.png?v=1781313884\" alt=\"UK Supplier Fast Despatch — real people, no call centres | Printer Genie UK\" style=\"width: 100%; height: auto; display: block; margin: 0 auto; border: none; outline: none;\"\u003e\n  \u003c\/td\u003e\n\u003c\/tr\u003e\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003c!-- SECTION 2: FAULTS THIS KIT HELPS RESOLVE --\u003e\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eFaults This Kit Helps Resolve\u003c\/h2\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; margin-bottom: 20px;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 50%; padding: 12px 14px; border: 1px solid #d8d8d3; background: #f7f7f5; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003ePaper not feeding from the tray\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eThe printer sounds like it is trying to pick up paper but nothing enters the feed path. The most common cause is a worn pickup roller that has lost its grip on the paper stack.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"width: 50%; padding: 12px 14px; border: 1px solid #d8d8d3; background: #f7f7f5; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003eMultiple sheets feeding at once\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eTwo or more pages feed together, causing a jam or double-printed pages. The separation pad or roller is designed to prevent this — when worn, it no longer holds back the second sheet.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 12px 14px; border: 1px solid #d8d8d3; background: #fff; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003eRecurring jams in the same location\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eIf paper jams are happening consistently at the same point in the feed path, worn rollers or a glazed separation pad are almost always the cause. Replacing them resolves the majority of chronic feed problems.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: 12px 14px; border: 1px solid #d8d8d3; background: #fff; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003ePaper slipping, skewing, or stopping early\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003ePaper enters at an angle, stops midway, or slips before reaching the registration rollers. New rollers restore the feed torque and alignment needed for consistent pickup.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 12px 14px; border: 1px solid #d8d8d3; background: #f7f7f5; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003eIntermittent paper feed failures\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eThe printer feeds paper sometimes but not consistently — often getting worse over time. This points to rollers that are worn but not yet completely failed. Replacing them now prevents a complete breakdown.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: 12px 14px; border: 1px solid #d8d8d3; background: #f7f7f5; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #1a1a1a; font-size: 14px; margin-bottom: 4px;\"\u003eNot sure if this kit is the right fix?\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eNot every paper jam is caused by worn rollers — sensors, the paper path, duplex unit, and fuser can also cause jams. If you're unsure, contact us before ordering and we'll help confirm the cause of your fault.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003c!-- SECTION 3: WHAT'S IN THE KIT --\u003e\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eWhat's in This Kit\u003c\/h2\u003e\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 16px 0 20px; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003cp style=\"font-size: 14px; margin-bottom: 12px;\"\u003eAll components listed below are included as new parts, covering both trays.\u003c\/p\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; font-size: 13px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a; width: 15%;\"\u003eQty\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a; width: 50%;\"\u003eComponent\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a;\"\u003eTray \/ Location\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003e1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600;\"\u003ePickup roller\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; color: #444441;\"\u003eTray 1 (multipurpose tray)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003e1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600;\"\u003eSeparation pad\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; color: #444441;\"\u003eTray 1 (multipurpose tray)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003e1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600;\"\u003ePickup roller assembly\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; color: #444441;\"\u003eTray 2 (main paper drawer)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003e1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600;\"\u003eSeparation roller assembly\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; color: #444441;\"\u003eTray 2 (main paper drawer)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003c!-- SECTION 4: MODEL COMPATIBILITY — MODE B series --\u003e\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eCompatible Printers\u003c\/h2\u003e\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 16px 0 20px; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003cp style=\"font-size: 14px; margin-bottom: 12px;\"\u003eThis kit covers all models in the \u003cstrong\u003eHP LaserJet Pro M402 range\u003c\/strong\u003e — they share the same paper feed system. If your model isn't listed or has a regional variant code, contact us before ordering and we will confirm compatibility.\u003c\/p\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; font-size: 13px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a;\"\u003eModel\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a;\"\u003eTray Coverage\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3; font-weight: 600; color: #1a1a1a;\"\u003eNotes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eHP LaserJet Pro M402n\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eTray 1 \u0026amp; Tray 2\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eFull kit fits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eHP LaserJet Pro M402d\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eTray 1 \u0026amp; Tray 2\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eFull kit fits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eHP LaserJet Pro M402dn\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eTray 1 \u0026amp; Tray 2\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eFull kit fits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eHP LaserJet Pro M402dne\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eTray 1 \u0026amp; Tray 2\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eFull kit fits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eHP LaserJet Pro M402dw\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eTray 1 \u0026amp; Tray 2\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eFull kit fits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f7f7f5;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eHP LaserJet Pro M403 series\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eTray 1 \u0026amp; Tray 2\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #d8d8d3;\"\u003eSame feed system — full kit fits\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\n\u003c!-- SECTION 5: WHAT'S INCLUDED (SHIPPING) --\u003e\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eWhat's Included\u003c\/h2\u003e\n\u003cul style=\"font-size: 14px; line-height: 1.9; padding-left: 18px;\"\u003e\n\u003cli\u003eComplete JamFix® repair kit — all components listed in the kit table above\u003c\/li\u003e\n\u003cli\u003eAll parts are new — no refurbished components supplied\u003c\/li\u003e\n\u003cli\u003eFitting support — our UK printer specialists will guide you through fitting if you get stuck\u003c\/li\u003e\n\u003cli\u003e30 days JamFix® fault-specific support — included free from date of purchase\u003c\/li\u003e\n\u003cli\u003eSupport continues via GenieCare™ when you order toner from us — no subscription needed\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003c!-- SECTION 7: JAMFIX SUPPORT --\u003e\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eJamFix® Support \u0026amp; Our Full Refund Guarantee\u003c\/h2\u003e\n\u003cdiv style=\"border: 1px solid #d8d8d3; padding: 20px; margin: 16px 0 20px; background: #f7f7f5; border-radius: 10px;\"\u003e\n\u003cp style=\"font-size: 15px; margin-bottom: 12px;\"\u003e\u003cstrong\u003eFull refund guaranteed\u003c\/strong\u003e — if this kit does not resolve your paper feed fault, contact us and we will issue a full refund. No quibble.\u003c\/p\u003e\n\u003cp style=\"font-size: 15px; margin-bottom: 12px;\"\u003e\u003cstrong\u003e30 days JamFix® fault-specific support — included free from date of purchase.\u003c\/strong\u003e If the supplied repair kit does not fully resolve your printer issue, we will help diagnose the remaining fault and recommend the next steps.\u003c\/p\u003e\n\u003cp style=\"font-size: 15px; margin-bottom: 12px;\"\u003e\u003cstrong\u003eFitting support included.\u003c\/strong\u003e You don't need to be an engineer — most customers fit this kit in 15–20 minutes. If anything's unclear at any step, contact us and we'll guide you through your exact printer.\u003c\/p\u003e\n\u003cp style=\"font-size: 15px; margin-bottom: 12px;\"\u003e\u003cstrong\u003eSupport continues via GenieCare™\u003c\/strong\u003e — order your HP 26A or 26X toner from Printer Genie and ongoing printer support stays active automatically. No subscription. No sign-up.\u003c\/p\u003e\n\u003cp style=\"font-size: 13px; color: #444441; margin-bottom: 8px;\"\u003e\u003cstrong\u003eJamFix® support covers:\u003c\/strong\u003e\u003c\/p\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; font-size: 13px; margin-bottom: 12px;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 3px 0; width: 50%;\"\u003e✓ Fitting guidance for all kit components\u003c\/td\u003e\n\u003ctd style=\"padding: 3px 0;\"\u003e✓ Diagnosis if fault is not resolved after fitting\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 3px 0;\"\u003e✓ Next-step recommendations if a different part is needed\u003c\/td\u003e\n\u003ctd style=\"padding: 3px 0;\"\u003e✓ Error code help and paper jam diagnosis\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 3px 0;\"\u003e✓ Full refund if the kit does not resolve the fault\u003c\/td\u003e\n\u003ctd style=\"padding: 3px 0;\"\u003e✓ Ongoing support via GenieCare™ with toner order\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp style=\"font-size: 12px; color: #444441; margin: 0;\"\u003eJamFix® support is fault-specific — it covers the paper feed fault this kit is designed to resolve. It does not cover general printer setup or unrelated faults. Full refund applies where the kit has been fitted correctly and the paper feed fault persists. To claim, contact our JamFix® support team within 30 days of purchase — we'll confirm the fault and in most cases get your printer feeding again. If not, return the kit to us and we'll refund the full purchase price as soon as it arrives. Return postage is the customer's responsibility. This guarantee is in addition to your statutory rights. Full terms in our \u003ca href=\"\/policies\/terms-of-service\" style=\"color: #444441;\"\u003eTerms \u0026amp; Conditions\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003c!-- SECTION 8: GENIECARE BANNER --\u003e\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #007ACE; border-bottom: 2px solid #007ACE; padding-bottom: 6px; margin-top: 28px;\"\u003eGenieCare™ Expert Support — Keeps Going After JamFix®\u003c\/h2\u003e\n\u003cdiv style=\"border: 3px solid #007ACE; border-radius: 10px; margin: 16px 0 20px; overflow: hidden;\"\u003e\n  \u003ctable style=\"width: 100%; border-collapse: collapse; background: linear-gradient(135deg, #007ACE, #0094ff);\"\u003e\n  \u003ctbody\u003e\u003ctr\u003e\n  \u003ctd style=\"width: 30%; vertical-align: middle; text-align: center; padding: 20px 16px;\"\u003e\n  \u003cimg style=\"max-width: 180px; width: 100%; height: auto;\" alt=\"GenieCare Expert Support — Printer Genie UK\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0859\/8683\/6814\/files\/GenieCare.png?v=1780795305\"\u003e\n  \u003c\/td\u003e\n  \u003ctd style=\"vertical-align: middle; padding: 20px 20px 20px 8px;\"\u003e\n  \u003ch3 style=\"margin: 0 0 8px; color: #fff; font-size: 18px; font-weight: 700;\"\u003eJamFix® fixes the jam — GenieCare™ keeps your printer running\u003c\/h3\u003e\n  \u003cp style=\"color: rgba(255,255,255,0.92); font-size: 14px; margin: 0; line-height: 1.6;\"\u003eOrder your HP 26A or 26X toner from Printer Genie after fitting this kit and GenieCare™ Expert Support stays active. Setup, error codes, print quality, connectivity — all covered. Real printer experts. No call centres.\u003c\/p\u003e\n  \u003c\/td\u003e\n  \u003c\/tr\u003e\u003c\/tbody\u003e\n  \u003c\/table\u003e\n  \u003cdiv style=\"background: #f0f7ff; padding: 18px 20px; border-top: 1px solid #d0e8f8;\"\u003e\n  \u003cp style=\"color: #007ACE; font-weight: 700; font-size: 14px; margin: 0 0 12px;\"\u003eOrder HP 26A or 26X toner to keep GenieCare™ Expert Support active\u003c\/p\u003e\n  \u003ctable style=\"width: 100%; border-collapse: collapse;\"\u003e\u003ctbody\u003e\u003ctr\u003e\n  \u003ctd style=\"width: 60%; vertical-align: top; padding-right: 20px;\"\u003e\n  \u003ctable style=\"width: 100%; border-collapse: collapse; font-size: 13px;\"\u003e\n  \u003ctbody\u003e\n\u003ctr style=\"background: #fff;\"\u003e\n\u003ctd style=\"padding: 7px 10px; border: 1px solid #ddd; font-weight: 600; color: #333;\"\u003eHP 26A\u003c\/td\u003e\n\u003ctd style=\"padding: 7px 10px; border: 1px solid #ddd; color: #555;\"\u003eCF226A\u003c\/td\u003e\n\u003ctd style=\"padding: 7px 10px; border: 1px solid #ddd; color: #555;\"\u003eStandard yield — approx 3,100 pages\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003ctr style=\"background: #f8fbff;\"\u003e\n\u003ctd style=\"padding: 7px 10px; border: 1px solid #ddd; font-weight: 600; color: #333;\"\u003eHP 26X\u003c\/td\u003e\n\u003ctd style=\"padding: 7px 10px; border: 1px solid #ddd; color: #555;\"\u003eCF226X\u003c\/td\u003e\n\u003ctd style=\"padding: 7px 10px; border: 1px solid #ddd; color: #555;\"\u003eHigh yield — approx 9,000 pages\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n  \u003c\/td\u003e\n  \u003ctd style=\"width: 40%; vertical-align: middle; text-align: center;\"\u003e\n  \u003ca href=\"https:\/\/printergenie.co.uk\/collections\/toner\" style=\"display: inline-block; background: #007ACE; color: #fff; font-size: 14px; font-weight: 700; padding: 14px 20px; border-radius: 8px; text-decoration: none; line-height: 1.4;\"\u003eShop HP 26A \/ 26X Toner\u003cbr\u003e\u003cspan style=\"font-size: 12px; font-weight: 400; opacity: 0.9;\"\u003eKeeps GenieCare™ Support Active\u003c\/span\u003e\u003c\/a\u003e\n  \u003c\/td\u003e\n  \u003c\/tr\u003e\u003c\/tbody\u003e\u003c\/table\u003e\n  \u003c\/div\u003e\n  \u003cdiv style=\"background: #007ACE; padding: 12px 20px;\"\u003e\n  \u003ctable style=\"width: 100%; border-collapse: collapse;\"\u003e\u003ctbody\u003e\u003ctr\u003e\n  \u003ctd style=\"text-align: center; padding: 4px; font-size: 12px; font-weight: 600; color: #fff;\"\u003eFit the JamFix® kit\u003c\/td\u003e\n  \u003ctd style=\"text-align: center; padding: 4px; font-size: 14px; color: rgba(255,255,255,0.7);\"\u003e→\u003c\/td\u003e\n  \u003ctd style=\"text-align: center; padding: 4px; font-size: 12px; font-weight: 600; color: #fff;\"\u003e30 days fault support\u003c\/td\u003e\n  \u003ctd style=\"text-align: center; padding: 4px; font-size: 14px; color: rgba(255,255,255,0.7);\"\u003e→\u003c\/td\u003e\n  \u003ctd style=\"text-align: center; padding: 4px; font-size: 12px; font-weight: 600; color: #fff;\"\u003eOrder HP 26A\/26X toner\u003c\/td\u003e\n  \u003ctd style=\"text-align: center; padding: 4px; font-size: 14px; color: rgba(255,255,255,0.7);\"\u003e→\u003c\/td\u003e\n  \u003ctd style=\"text-align: center; padding: 4px; font-size: 12px; font-weight: 600; color: #fff;\"\u003eGenieCare™ — full ongoing support\u003c\/td\u003e\n  \u003c\/tr\u003e\u003c\/tbody\u003e\u003c\/table\u003e\n  \u003c\/div\u003e\n  \u003cp style=\"font-size: 11px; color: #666; text-align: center; padding: 10px 20px; margin: 0; background: #f8fbff;\"\u003eGenieCare™ Expert Support stays active with each toner order — no subscription, no sign-up. Covers setup, drivers, connectivity, error codes, print quality, scan to email, fax, and maintenance advice.\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003c!-- SECTION 9: FAQ --\u003e\n\u003ch2 style=\"font-size: 20px; font-weight: 700; color: #1a1a1a; border-bottom: 2px solid #1a1a1a; padding-bottom: 6px; margin-top: 28px;\"\u003eFrequently Asked Questions\u003c\/h2\u003e\n\n\u003cdetails style=\"margin-bottom: 8px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eWill this kit fit my exact M402 model?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eYes — every model in the M402 range (M402n, M402d, M402dn, M402dne, M402dw) uses the same paper feed system, so one kit covers them all. The M403 series shares the same feed system too. If your model code isn't listed in the table above, contact us before ordering and we'll confirm.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\n\u003cdetails style=\"margin-bottom: 8px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eCan I fit this kit myself?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eYes. No special tools are required — every part clips into place, and most customers fit the kit in 15–20 minutes. A step-by-step fitting guide for the M402 range is included, and if you get stuck at any step our UK printer specialists will talk you through it. That's what your fitting support is for.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\n\u003cdetails style=\"margin-bottom: 8px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eWhat exactly does the full refund guarantee cover?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eIf you fit this kit correctly and your paper feed fault is not resolved, contact us within 30 days and we will issue a full refund. No quibble. Contact us first rather than simply posting the kit back — our JamFix® support team will confirm the fault and make sure we're not missing something that would get your printer working. If the fault genuinely persists, return the kit to us and we refund the full purchase price as soon as it arrives (return postage is the customer's responsibility). This guarantee is in addition to your statutory rights.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\n\u003cdetails style=\"margin-bottom: 8px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eWill this kit definitely fix my paper jam?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eThis kit resolves the majority of paper feed faults caused by worn pickup rollers and separation components. Jams can also be caused by sensors, the paper path, duplex unit, or fuser — none of which are in this kit. If the fault isn't resolved after fitting, contact us: we'll diagnose the remaining cause, and the full refund guarantee applies.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\n\u003cdetails style=\"margin-bottom: 8px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eWhat is JamFix® support and how is it different from GenieCare™?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eJamFix® support is fault-specific — it covers fitting this kit and the paper feed fault it is designed to address, for 30 days from purchase. GenieCare™ Expert Support is our broader ongoing programme covering all aspects of printer operation. GenieCare™ activates when you order toner from us, and continues with each toner order.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\n\u003cdetails style=\"margin-bottom: 8px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eWhat toner does the M402 use?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eThe M402 range uses HP 26A (standard yield) or HP 26X (high yield) toner cartridges. Ordering 26A or 26X toner from Printer Genie activates GenieCare™ Expert Support after your JamFix® period ends.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\n\u003cdetails style=\"margin-bottom: 20px; border: 1px solid #d8d8d3; border-radius: 8px; overflow: hidden;\" open=\"\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f7f7f5; color: #1a1a1a;\"\u003eAlready confident fitting parts yourself?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eIf you don't need the 30 days JamFix® support or full refund guarantee, we also sell this kit as a parts-only option: \u003ca href=\"https:\/\/printergenie.co.uk\/products\/fkit-hp-laserjet-pro-m402-paper-jam-repair-kit\" style=\"color: #1a1a1a;\"\u003ePaper jam repair kit — parts only\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n","brand":"Printer Genie","offers":[{"title":"Default Title","offer_id":59833491423566,"sku":"JFIXM402","price":24.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0859\/8683\/6814\/files\/FKITM402_3cee1c3b-e7de-469c-975e-109fb593eab4.jpg?v=1774202273","url":"https:\/\/printergenie.co.uk\/products\/jamfix-hp-laserjet-pro-m402-paper-jam-repair-kit","provider":"Printer Genie Ltd","version":"1.0","type":"link"}