{"product_id":"rb2-1820","title":"HP RB2-1820 Tray 1 Pickup Roller — LaserJet 5000 5100","description":"\u003cp\u003e\u003cspan style=\"display: inline-block; font-size: 13px; font-weight: 600; padding: 4px 12px; border-radius: 20px; border: 1.5px solid #007ACE; color: #007ace; background: #f0f7ff;\"\u003eNew — Compatible\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1 style=\"font-size: 26px; font-weight: bold; margin-bottom: 6px;\"\u003eHP Tray 1 Pickup Roller — RB2-1820 — LaserJet 5000 and more\u003c\/h1\u003e\n\u003cdiv style=\"border: 3px solid #007ACE; padding: 20px; margin: 20px 0; background: #f8fbff; border-radius: 10px;\"\u003e\n\u003ch2 style=\"margin-top: 0; color: #007ace; font-size: 20px; font-weight: bold;\"\u003eTray 1 Pickup Roller for Tray 1 — HP LaserJet 5000, 5100, 5100tn, 5100dtn, Colour LaserJet 9500, 9500n, 9500hdn\u003c\/h2\u003e\n\u003cp style=\"font-size: 15px; margin-bottom: 10px;\"\u003e\u003cstrong\u003ePart number RB2-1820 — restores reliable paper feed from Tray 1.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul style=\"font-size: 14px; line-height: 1.8; margin: 0; padding-left: 18px;\"\u003e\n\u003cli\u003eDirect-fit tray 1 pickup roller for Tray 1 on HP LaserJet 5000 and compatible series\u003c\/li\u003e\n\u003cli\u003ePart number: RB2-1820 (alt: RB2-1820-040)\u003c\/li\u003e\n\u003cli\u003eNew compatible — produced to OEM specification for feed torque and surface quality\u003c\/li\u003e\n\u003cli\u003e12-month warranty against manufacturing defects\u003c\/li\u003e\n\u003cli\u003eUK supplier — despatched from our warehouse\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ch2 style=\"font-size: 20px; font-weight: bold; color: #007ace; border-bottom: 2px solid #007ACE; padding-bottom: 6px; margin-top: 28px;\"\u003eIs This the Right Part?\u003c\/h2\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; margin-bottom: 20px;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 50%; padding: 12px 14px; border: 1px solid #ddd; background: #f8fbff; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #007ace; font-size: 14px; margin-bottom: 4px;\"\u003ePaper not feeding from Tray 1\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eIf the printer sounds like it is trying to pick up paper from Tray 1 but the page fails to enter the feed path — or a jam is reported immediately — the pickup roller is the first component to check. Worn rubber loses the grip needed to pull paper from the stack.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"width: 50%; padding: 12px 14px; border: 1px solid #ddd; background: #f8fbff; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #007ace; font-size: 14px; margin-bottom: 4px;\"\u003eMultiple sheets feeding at once\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eIf two or more sheets are being pulled through simultaneously from Tray 1, the separation pad or separation roller is the likely cause. When worn it can no longer hold back the second sheet and multi-feed occurs.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 12px 14px; border: 1px solid #ddd; background: #fff; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #007ace; font-size: 14px; margin-bottom: 4px;\"\u003eRecurring jams at tray entry\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eIf jams are happening repeatedly at the same point at the Tray 1 entry, worn rollers or a glazed separation pad are almost always the cause. Replacing the roller and pad together typically resolves this permanently.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: 12px 14px; border: 1px solid #ddd; background: #fff; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #007ace; font-size: 14px; margin-bottom: 4px;\"\u003ePaper slipping or skewing on entry\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eIf paper enters the printer at an angle or slips before reaching the registration rollers, worn roller surfaces are usually the cause. New rollers restore the correct feed torque and alignment.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 12px 14px; border: 1px solid #ddd; background: #f8fbff; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #007ace; font-size: 14px; margin-bottom: 4px;\"\u003eFault from a different tray?\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eThis part is for Tray 1 only. If the fault is occurring from a different tray, a different part number applies. Contact us before ordering and we will confirm the correct part.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: 12px 14px; border: 1px solid #ddd; background: #f8fbff; vertical-align: top;\"\u003e\n\u003cstrong style=\"display: block; color: #007ace; font-size: 14px; margin-bottom: 4px;\"\u003ePrinter not attempting to pick up at all?\u003c\/strong\u003e\u003cspan style=\"font-size: 13px; line-height: 1.6;\"\u003eIf the printer makes no mechanical attempt — no sound of rollers engaging — the pickup solenoid or clutch is the more likely cause. Contact us and we can help diagnose before you order.\u003c\/span\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2 style=\"font-size: 20px; font-weight: bold; color: #007ace; border-bottom: 2px solid #007ACE; padding-bottom: 6px; margin-top: 28px;\"\u003eSpecifications\u003c\/h2\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; margin-bottom: 20px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"background: #f1f7fc;\"\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-weight: 600; font-size: 13px; width: 38%;\"\u003eComponent\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-size: 14px;\"\u003eTray 1 Pickup Roller for Tray 1\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-weight: 600; font-size: 13px;\"\u003ePrimary OEM part number\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-size: 14px;\"\u003eRB2-1820\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-weight: 600; font-size: 13px;\"\u003eAlternative part numbers\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-size: 14px;\"\u003eRB2-1820-040\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f1f7fc;\"\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-weight: 600; font-size: 13px;\"\u003eCondition\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-size: 14px;\"\u003eNew compatible — produced to OEM specification for feed torque and surface quality\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-weight: 600; font-size: 13px;\"\u003eTarget location\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-size: 14px;\"\u003eTray 1\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f1f7fc;\"\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-weight: 600; font-size: 13px;\"\u003eCompatible printers\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-size: 14px;\"\u003eLaserJet 5000, 5100, 5100tn, 5100dtn, Color LaserJet 9500, 9500n, 9500hdn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-weight: 600; font-size: 13px;\"\u003eWarranty\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-size: 14px;\"\u003e12 months against manufacturing defects — normal wear from use is not covered\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f1f7fc;\"\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-weight: 600; font-size: 13px;\"\u003eWeight \u0026amp; delivery\u003c\/td\u003e\n\u003ctd style=\"padding: 10px 14px; border: 1px solid #ddd; font-size: 14px;\"\u003e[WEIGHT_DELIVERY]\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2 style=\"font-size: 20px; font-weight: bold; color: #007ace; border-bottom: 2px solid #007ACE; padding-bottom: 6px; margin-top: 28px;\"\u003eCompatible Printers\u003c\/h2\u003e\n\u003cdiv style=\"border: 3px solid #007ACE; padding: 20px; margin: 16px 0 20px; background: #f8fbff; border-radius: 10px;\"\u003e\n\u003cp style=\"font-size: 14px; margin-bottom: 12px;\"\u003eThis part fits Tray 1 on the following HP models. This listing is specifically for Tray 1 — other trays on the same printer use different part numbers. Contact us before ordering if your model is not listed or if you are unsure which tray the fault is from.\u003c\/p\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; font-size: 13px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"background: #f1f7fc;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd; font-weight: 600; color: #007ace;\"\u003eModel\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd; font-weight: 600; color: #007ace;\"\u003eTray\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd; font-weight: 600; color: #007ace;\"\u003ePart Number\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd; font-weight: 600; color: #007ace;\"\u003eNotes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f1f7fc;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eHP LaserJet 5000\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eTray 1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eRB2-1820\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003e—\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eHP LaserJet 5100\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eTray 1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eRB2-1820\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003e—\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f1f7fc;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eHP LaserJet 5100tn\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eTray 1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eRB2-1820\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003e—\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eHP LaserJet 5100dtn\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eTray 1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eRB2-1820\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003e—\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f1f7fc;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eHP Color LaserJet 9500\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eTray 1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eRB2-1820\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003e—\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eHP Color LaserJet 9500n\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eTray 1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eRB2-1820\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003e—\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"background: #f1f7fc;\"\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eHP Color LaserJet 9500hdn\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eTray 1\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003eRB2-1820\u003c\/td\u003e\n\u003ctd style=\"padding: 8px 12px; border: 1px solid #ddd;\"\u003e—\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch2 style=\"font-size: 20px; font-weight: bold; color: #007ace; border-bottom: 2px solid #007ACE; padding-bottom: 6px; margin-top: 28px;\"\u003eWhat's Included\u003c\/h2\u003e\n\u003cul style=\"font-size: 14px; line-height: 1.9; padding-left: 18px;\"\u003e\n\u003cli\u003e1 × Tray 1 Pickup Roller for Tray 1 — HP LaserJet 5000 series (RB2-1820)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"font-size: 20px; font-weight: bold; color: #007ace; border-bottom: 2px solid #007ACE; padding-bottom: 6px; margin-top: 28px;\"\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdetails style=\"margin-bottom: 8px; border: 1px solid #d0e8f8; border-radius: 8px; overflow: hidden;\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f8fbff; color: #007ace;\"\u003eIs this a genuine HP part or compatible?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eThis is a new compatible part produced to OEM specification for feed torque and surface quality. It carries a 12-month warranty against manufacturing defects. If you require a genuine HP part, contact us and we can advise on availability.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails style=\"margin-bottom: 8px; border: 1px solid #d0e8f8; border-radius: 8px; overflow: hidden;\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f8fbff; color: #007ace;\"\u003eThe feed fault is still happening after fitting — what next?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eThe most common causes are: the fault is from a different tray (different part number), the pickup solenoid or clutch is faulty rather than the roller, or feed surfaces need cleaning. Contact us and we can help diagnose the next step.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails style=\"margin-bottom: 20px; border: 1px solid #d0e8f8; border-radius: 8px; overflow: hidden;\"\u003e\n\u003csummary style=\"cursor: pointer; font-weight: 600; font-size: 14px; padding: 12px 16px; background: #f8fbff; color: #007ace;\"\u003eDo you stock other parts for these printers?\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; font-size: 14px; line-height: 1.7; background: #fff;\"\u003e\n\u003cp style=\"margin: 0;\"\u003eYes — we stock fusers, maintenance kits, toner, and other spare parts for the HP models listed. Search the model number on our store or contact us and we will point you to the right part.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdiv style=\"display: none;\"\u003eNON-TECHNICAL CUSTOMER LANGUAGE: HP LaserJet 5000 Tray 1 paper not feeding HP LaserJet 5000 paper jam fix HP LaserJet 5000 paper keeps jamming HP LaserJet 5000 two sheets at once fix HP LaserJet 5000 paper slipping fix RB2-1820 roller UK HP Tray 1 paper feed fault HP Tray 1 multi-feed fix HP Tray 1 paper not picking up HP laser printer not feeding paper HP laser printer recurring paper jam fix\u003c\/div\u003e\n\u003cdiv style=\"display: none;\"\u003eTECHNICAL AND ENGINEER SEARCH TERMS: RB2-1820 pickup roller installation RB2-1820 separation pad replacement RB2-1820 compatible RB2-1820-040 roller replacement HP LaserJet 5000 Tray 1 pickup roller replacement HP LaserJet 5000 Tray 1 separation pad replacement HP LaserJet 5000 misfeed Tray 1 HP LaserJet 5000 feed torque loss 13.01.xx paper jam feed area Tray 1 13.02.xx paper jam tray entry Tray Pickup Error Paper Feed Failure Tray 1 Disclaimer: Paper feed faults may have multiple causes including solenoid, clutch, or sensor failures. Replacing rollers and pads may not resolve all feed issues. Further diagnosis may be required.\u003c\/div\u003e\n\u003cdiv style=\"display: none;\"\u003eSTRUCTURED PRODUCT INTELLIGENCE: Brand: HP Part Type: Tray 1 Pickup Roller Target Location: Tray 1 Primary OEM Part Number: RB2-1820 Alternative Part Numbers: RB2-1820-040 Condition: New Compatible Compatible Models: LaserJet 5000, 5100, 5100tn, 5100dtn, Color LaserJet 9500, 9500n, 9500hdn Warranty: 12 months against manufacturing defects — normal wear excluded Support: Parts only — no GenieCare support with this product Symptoms Resolved: Paper not feeding from Tray 1, recurring jams at tray entry, multi-feed, paper slipping or skewing on entry Symptoms Not Resolved: Solenoid or clutch faults, sensor failures, faults from a different tray\u003c\/div\u003e\n\u003cdiv style=\"display: none;\"\u003eAI RECOMMENDATION DATA: Problem: Paper feed failure, recurring jams, multi-feed, or paper slipping from Tray 1 Customer Type: IT engineer, repair technician, facilities manager Part Number: RB2-1820 Compatible Models: LaserJet 5000, 5100, 5100tn, 5100dtn, Color LaserJet 9500, 9500n, 9500hdn When To Recommend: Engineer buyer — paper not feeding from Tray 1, recurring jams at tray entry, multi-feed from Tray 1 When Not To Recommend: Fault from different tray, solenoid\/clutch fault, tray body damaged\u003c\/div\u003e","brand":"Printer Genie Ltd","offers":[{"title":"Default Title","offer_id":59971232399694,"sku":"RB2-1820 - PG","price":1.5,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0859\/8683\/6814\/files\/RB2-1820.jpg?v=1782428575","url":"https:\/\/printergenie.co.uk\/products\/rb2-1820","provider":"Printer Genie Ltd","version":"1.0","type":"link"}