GenieCare Terms and Conditions

GenieCare™ Terms & Conditions

Effective Date: [Insert Date]

1. About GenieCare™

GenieCare™ is a printer support programme provided by Printer Genie Ltd for eligible customers who purchase qualifying toner products from Printer Genie.

GenieCare™ is designed to provide practical printer support, troubleshooting guidance and maintenance advice to help customers keep their printers running efficiently.

GenieCare™ is not an insurance policy, maintenance contract, managed print service, warranty extension or engineer call-out service.

2. Eligibility

To be eligible for GenieCare™, customers must:

  • Purchase qualifying toner products from Printer Genie.

  • Provide accurate contact information when requested.

  • Comply with these Terms & Conditions.

Printer Genie reserves the right to determine eligibility for GenieCare™.

Eligibility may be withdrawn if these Terms & Conditions are breached.

3. What GenieCare™ Includes

GenieCare™ may include assistance with:

  • Paper jam troubleshooting

  • Print quality issues

  • Error code guidance

  • Scan setup assistance

  • Network and connectivity troubleshooting

  • Printer maintenance advice

  • Consumable recommendations

  • General printer troubleshooting guidance

Support is normally provided by email and may occasionally be provided by telephone or other communication methods at Printer Genie's discretion.

4. What GenieCare™ Does Not Include

GenieCare™ does not include:

  • On-site engineer visits

  • Physical printer repairs

  • Remote access to customer computers or networks

  • Managed print services

  • Hardware installation services

  • Printer servicing

  • Guaranteed fault resolution

  • Software development or IT consultancy

  • Support for unrelated third-party equipment

Printer Genie may recommend additional parts, products, services or third-party support providers where appropriate.

5. Fair Usage Policy

GenieCare™ is intended to provide reasonable printer support to eligible customers.

Printer Genie reserves the right to limit, suspend or refuse support where usage is considered excessive, unreasonable or outside the intended scope of the programme.

Examples may include:

  • Repeated requests relating to the same unresolved issue

  • Excessive support requests

  • Requests unrelated to printer operation or maintenance

  • Abusive, threatening or inappropriate behaviour

Any fair usage decisions shall be made at the sole discretion of Printer Genie.

6. No Guaranteed Outcomes

While Printer Genie will make reasonable efforts to assist customers, GenieCare™ does not guarantee:

  • A successful repair

  • Resolution of every fault

  • Compatibility of all third-party products

  • Prevention of future printer problems

  • Specific response times

  • Continuous availability of support

Printer faults can have multiple causes and additional diagnosis, parts or services may be required.

7. Customer Responsibilities

Customers remain responsible for:

  • Backing up important data

  • Following manufacturer guidance

  • Safely installing any recommended parts or consumables

  • Verifying information before making business-critical decisions

Customers undertake any repairs or maintenance at their own risk.

8. Limitation of Liability

To the maximum extent permitted by law, Printer Genie shall not be liable for:

  • Loss of profits

  • Loss of business

  • Loss of data

  • Indirect or consequential losses

  • Printer downtime

  • Costs arising from customer actions based on support advice

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

9. Programme Changes

Printer Genie may modify, suspend or discontinue GenieCare™ at any time.

Any changes will apply from the date they are published on the Printer Genie website.

10. Privacy

Any personal information provided in connection with GenieCare™ will be handled in accordance with Printer Genie's Privacy Policy.

Customers should avoid sending confidential, sensitive or unnecessary personal information when requesting support.

11. Contact Information

Printer Genie Ltd

Email: sales@printergenie.co.uk

Telephone: 0161 883 7771

Website: https://printergenie.co.uk

12. Acceptance

By participating in GenieCare™, customers acknowledge that they have read, understood and accepted these Terms & Conditions.