Shipping policy
Printer Genie Shipping Policy
1. Shipping Methods
- Standard Shipping: We offer standard shipping via Royal Mail, DPD, Fedex and other couriers for all orders within the United Kingdom.
- Express Shipping: For faster delivery, we offer express shipping at an additional cost. Please note that express shipping is not available for all orders or to all locations.
2. Shipping Costs
- Shipping costs will be calculated based on the weight and dimensions of your order and your shipping address.
- Shipping costs will be displayed during the checkout process.
3. Delivery Times
- Estimated delivery times for standard shipping are 2 - 4 business days.
- Estimated delivery times for express shipping are 1 - 2 business days.
- Please note that these are estimated delivery times and actual delivery times may vary depending on factors such as carrier delays or unforeseen circumstances.
4. Tracking Your Order
Once your order has shipped, we will provide you with a tracking number so you can monitor its progress.
5. International Shipping
We ship worldwide.
6. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us within 3 days of the expected delivery date. We will investigate the matter and take appropriate action to resolve the issue.
7. Undeliverable Packages
If your package is undeliverable due to incorrect address information or refusal of delivery, we may charge a restocking fee and deduct it from your refund.