GenieCare
Keep Your Printer Running With GenieCare™
Buy your toner from Printer Genie and gain access to expert printer support whenever you need it.
Simple Printer Support
GenieCare is designed to be fast, simple and useful. Buy toner from Printer Genie, activate GenieCare after purchase, then contact us when you need printer support.
Buy Toner
Purchase toner from Printer Genie as normal.
Activate GenieCare
We'll send everything you need after your purchase. Quick, simple and easy.
Support Available
Contact Printer Genie whenever you need assistance with your printer.
What Can GenieCare Help With?
From paper jams to print quality problems, GenieCare gives you access to practical printer support from people who understand printers.
Paper Jams
Paper jams, feeding problems and recurring paper handling faults.
Print Quality
Marks on pages, faded print, streaks, smudging and toner-related issues.
Scan Setup
Help with scanning, document workflows and scan configuration.
Network Support
Printer connectivity, networking and communication issues.
Urgent Guidance
When your printer stops working and you need guidance quickly.
Maintenance Advice
Advice on maintenance kits, rollers, service intervals and preventative printer maintenance.
Why Customers Choose GenieCare™
GenieCare gives Printer Genie toner customers a simple way to access expert printer help without monthly fees or long-term contracts.
UK & International Support
GenieCare is available to customers in the UK and internationally. Whether you're dealing with paper jams, print quality issues, error messages or general printer troubleshooting, GenieCare gives you access to expert printer support from Printer Genie.
Frequently Asked Questions
Is GenieCare free?
GenieCare is available to eligible Printer Genie toner customers.
Do I need to buy toner?
Yes. GenieCare is designed as a benefit for Printer Genie toner customers.
Do you offer international support?
Yes. GenieCare is available in the UK and internationally.
Do you provide engineer visits?
No. GenieCare provides expert email support and guidance. It does not include engineer visits.
What problems can GenieCare help with?
GenieCare can help with paper jams, print quality issues, setup problems, scanning issues, networking concerns, maintenance advice and many common printer faults.
Are there monthly payments or contracts?
No. GenieCare has no monthly payments, no contracts and no subscriptions.
Ready To Join GenieCare?
Buy your toner from Printer Genie and enjoy a simpler way to keep your printer running.
Shop TonerTerms Summary: GenieCare is an email-based printer support programme for eligible toner customers. Fair usage applies. GenieCare does not include engineer visits, physical repairs, managed print services or guaranteed repair outcomes.
