body { font-family: sans-serif; font-size: 15px; line-height: 1.7; color: #222; max-width: 760px; margin: 0 auto; padding: 2rem 1rem; } h1 { font-size: 26px; font-weight: 600; margin-bottom: 0.25rem; } .updated { font-size: 13px; color: #777; margin-bottom: 2rem; } h2 { font-size: 18px; font-weight: 600; margin-top: 2rem; padding-top: 1.25rem; border-top: 1px solid #e0e0e0; } p { margin: 0 0 0.85rem; } ul { margin: 0.25rem 0 0.85rem 1.4rem; padding: 0; } li { margin-bottom: 0.35rem; } a { color: #1a56a0; } /* Red warning box */ .damage-warning { background-color: #fff0f0; border: 1.5px solid #c0392b; border-left: 5px solid #c0392b; border-radius: 6px; padding: 1rem 1.25rem; margin: 1.25rem 0; } .damage-warning .warning-title { font-size: 15px; font-weight: 700; color: #c0392b; margin: 0 0 0.6rem; text-transform: uppercase; letter-spacing: 0.5px; } .damage-warning p { color: #7b1a1a; margin: 0 0 0.5rem; font-size: 14px; } .damage-warning ul { margin: 0.4rem 0 0.5rem 1.25rem; } .damage-warning li { color: #7b1a1a; font-size: 14px; margin-bottom: 0.35rem; } .damage-warning .deadline { font-weight: 700; color: #c0392b; } .contact-box { background: #f7f7f7; border: 1px solid #ddd; border-radius: 6px; padding: 1rem 1.25rem; margin-top: 0.5rem; } .contact-box p { margin: 0; line-height: 1.9; }

Returns & Refund Policy

Last updated: August 2026

Returns

We accept returns within 14 days of delivery. To be eligible for a return:

• The item must be returned in the same condition as received
• All accessories, cables, manuals, and original packaging must be included where applicable
• The item must not show signs of misuse, accidental damage, or tampering

Please contact us before returning any item so we can provide return instructions and the correct return address.

Damaged, missing, or incorrect items

Please inspect your parcel carefully upon arrival. If damage is visible on the outside of the box, note this on the delivery receipt before signing. Do not sign as undamaged if the box or contents show any signs of damage.

For transit damage, shortages, incorrect items, or missing items, please contact us as soon as possible with photos of the packaging and contents.

Reporting outside the above periods does not affect your statutory consumer rights under the Consumer Rights Act 2015.

Where a product is confirmed as damaged, faulty, or incorrect on arrival, we will offer:

• A replacement
• Repair
• Full refund, including return postage costs where applicable

Faulty items

If you believe your item is faulty, please contact us as soon as possible with a description of the issue. We may offer troubleshooting assistance, repair, replacement, or refund in accordance with your statutory rights under the Consumer Rights Act 2015.

Change of mind returns

For unwanted items or change-of-mind purchases:

• The customer is responsible for return postage costs
• Original shipping charges are non-refundable
• Items must be returned unused and in fully resalable condition

JamFix® paper jam repair kits

JamFix® kits can be returned in two ways:

Change of mind — 14 days. The standard returns policy above applies: you may return an unfitted kit within 14 days of delivery, unused and in its original condition, with return postage at your cost. Contact us first for a return authorisation.

JamFix® Full Refund Guarantee — 30 days. If you have fitted the kit correctly and your paper feed fault persists, the kit is covered by our JamFix® Full Refund Guarantee even though it has been used. Contact our support team within 30 days of purchase, quoting your order number — we will confirm the fault with you and, where it persists, authorise the return. Return the kit including its fitted components and we will refund the full purchase price once it arrives. Return postage is the customer's responsibility. Full guarantee terms are in Section 19 of our Terms & Conditions.

The guarantee does not apply to FKIT parts-only kits, which follow the standard returns policy only. Nothing in this section affects your statutory rights, including your rights where a product is faulty.

Refurbished printers

Our refurbished printers are professionally tested before dispatch. As refurbished equipment may have been in prior use, minor cosmetic marks are not considered a fault and do not affect functionality.

Please retain the original packaging until the printer has been fully tested and confirmed as working correctly. Failure to retain packaging may affect our ability to raise a courier damage claim for large or fragile items.

Consumable items — including toner cartridges, drums, maintenance kits, rollers, and fuser units — are excluded from warranty coverage unless found to be faulty on arrival.

Refunds

Refunds are issued to the original payment method once the returned item has been received and inspected. Please allow up to 5 business days for processing after we receive your return.

Business customers

Business-to-business sales may not carry the same cancellation rights as consumer purchases under the UK Consumer Contracts Regulations 2013. If you are purchasing as a business, please contact us before placing your order if you have any questions.

Contact us