Ricoh Pro C5100s / C5110s / C5300s / C5310s Paper Jam Repair & Service Guide
If your Ricoh Pro C5100s to C5310s is jamming, misfeeding, or failing to pick up paper from the tray, worn paper feed rollers are the most common cause. This guide covers the Pro C5100s, C5110s, C5300s and C5310s — they share the same tray feed system — and points you to the right repair kit.
Short version: repeat tray jams on these models are almost always worn rollers, not a failing machine. A repair kit renews all three rollers from £19. Jump to the repair kits
Common paper feed faults on these models
- Paper jams during printing
- Tray not picking up paper, or a “load paper” message with a full tray
- Multiple sheets feeding at once
- Paper slipping or skewing during pickup
- Intermittent tray misfeeds that get worse over time
How to tell it's the feed rollers
Worn pickup, feed and separation rollers cause slipping, misfeeds and repeat jams that clear briefly then return. A hard sensor or registration fault usually shows a specific error code — if you have a persistent coded fault, contact us before ordering.
Recommended repair kit
Both kits renew the cassette pickup, feed and separation rollers in one go and fit the Pro C5100s, C5110s, C5300s and C5310s. The difference is the help that comes with them.
Best if you're fitting it yourself
JamFix® Paper Jam Repair Kit
£50.00
- Pickup, feed and separation rollers
- 30 days of written, step-by-step fitting support by email
- Full refund guarantee
- 90-day warranty
For engineers
Paper Jam Repair Kit — Parts Only
£19.00
- The same pickup, feed and separation rollers
- Parts only: no fitting support or refund guarantee
- 90-day warranty
Warranty and refund terms: see our Terms & Conditions.
Toner & supplies
Browse Ricoh toner, or contact us and we'll confirm the right cartridge for your model.
More Ricoh repair guides
See our Ricoh paper jam & repair guides hub for all models.
Not sure which part you need?
Email us the model and what the machine is doing, and we'll help you confirm the fault before you order. Contact Printer Genie
