Printer Genie
Priority Printer Support
Priority Printer Support
Regular price
£95.00 GBP
Regular price
Sale price
£95.00 GBP
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per
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Priority Printer Support — Same-Day Response, Phone Callback Available
Printer Down and You Can't Wait? This Is for You.Same-day business response from an experienced printer engineer. When the printer going down means your business stops, we make you the priority.
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When Do You Need Priority Support?
| The printer is the only one and the business can't function without itOne printer, no backup, and you're losing money every hour it's down. We review your fault the same day and get moving on it immediately — not tomorrow, not at some point this week. | You have something critical printing todayLegal documents, client proposals, a job quote that needs to go out — when the timing matters, you need someone who can respond now, not at the end of the day. |
| You want to speak to an engineer, not just email back and forthSome faults are quicker to resolve over the phone. Priority support includes a callback option — you can speak directly to the engineer rather than working through it via email. | It's urgent but you need it sorted properly, not rushedSame-day doesn't mean a five-minute brush-off. We prioritise your case and give it proper attention — the combination of speed and thoroughness is the point of this tier. |
| You need evening support — problem appeared at 4pmNot every printer fault respects office hours. If you're still working and the printer is still broken, we can continue past standard hours on Priority support where possible. | Not sure if you need Priority?If you can wait until the next working day, our Standard session or Extended session are more cost-effective. Priority is for genuine urgency — when getting it sorted today matters. |
What Priority Support Includes That Standard Doesn't
| Same-day fault review ✓Your fault is reviewed and we respond the same business day you purchase — not queued for tomorrow. | Front of the queue ✓Priority support cases are handled before standard and extended sessions received the same day. |
| Phone callback available ✓If the fault benefits from a direct conversation, we can call you. Speak to the engineer rather than working solely via email. | Evening support where possible ✓Priority cases can continue beyond standard office hours when needed — we don't abandon an urgent fault at 5pm if it's close to resolution. |
| Full diagnostic scope ✓The same full range of fault coverage as our Extended session — network, scanning, print quality, paper feed, drivers, error codes — with the added priority handling on top. | UK engineers, no overseas handoff ✓Your case is handled by Printer Genie's own engineers in the UK. No escalation to a third party, no overseas call centre, no reading from a script. |
How Priority Support Works
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Purchase now Secure checkout. Purchase is confirmed instantly.
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Instructions by email You'll immediately receive instructions on how to begin. Tell us your printer model and the fault.
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Same-day response Your case is reviewed and we're in touch the same business day — with a call if needed.
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Fault resolved We work through the fault until it's resolved or until we can clearly advise on the next step.
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Session Details
| Response time | Same day — purchased during business hours, responded to the same day |
| Phone callback | Available — speak directly to the engineer when it helps |
| Evening support | Available where possible — Priority cases don't get abandoned at 5pm |
| What's included | Full diagnostic scope — network, scanning, print quality, paper feed, drivers, error codes |
| Who we support | Any printer, any brand — laser and inkjet, home and business, A4 and A3 |
| Location | Remote — UK-wide. No engineer visit required. |
| Price | £95 + VAT — one-off payment, no subscription |
Frequently Asked Questions
Our office printer has just gone down and we can't print anything — how quickly can you help?
Purchase Priority Support now and we'll be in touch the same business day. Your case goes to the front of the queue and we respond — by email initially, with a phone callback available if it's faster to work through verbally. If you're purchasing during business hours, we aim to begin the same day.
What counts as "same day"?
Purchases made during our business hours on a working day will receive a same-day response and we'll begin working on your fault the same day. Purchases made outside business hours will be prioritised first thing the following working day. If you're not sure whether to purchase now or wait, contact us first and we'll confirm availability.
Is a phone call guaranteed or is it just available?
A phone callback is available on Priority Support and we'll always offer it if we think it'll help resolve the fault faster. It's not always necessary — some faults are quicker to resolve via guided email steps where you can see the instructions on screen at the same time. But if you want to speak to someone, just say so when you get in touch after purchasing and we'll arrange it.
What if the fault still can't be resolved remotely?
Some faults require a physical repair — if that's the case we'll tell you clearly, quickly, and recommend the most practical next step. We don't keep a Priority case going indefinitely if the answer is that the printer needs a part replacing or a hands-on engineer. We give you that answer fast so you can make a decision.
Is Priority Support the same as a GenieCare™ subscription?
No — Priority Support is a standalone one-off session for urgent situations. GenieCare™ Expert Support is the ongoing support programme included free with printers, parts, and consumables purchased from Printer Genie, which continues each time you order toner from us. Priority Support is for when you need same-day help right now, regardless of what you've bought from us before.
