HP LaserJet Pro M402dn Paper Jam Repair, Toner & Service Guide

If you have an HP LaserJet Pro M402dn that is jamming, misfeeding, failing to pick up paper, or starting to show unreliable paper handling, this page is the correct starting point. It is built specifically for the M402dn so customers can go straight to the right repair kit, toner, service option, or replacement part without guessing.

The M402dn uses a paper path with Tray 1 and Tray 2 as standard, with an optional additional tray configuration available on the platform. If your printer is pulling paper badly from the cassette, hesitating before feeding, skewing sheets, or repeatedly jamming around the tray or duplex path, start with the repair options below.

Choose the Right Fix for Your M402dn

Common M402dn Paper Feed Problems

• Paper not picking up from Tray 2
• Intermittent misfeeds or repeated paper jams
• Multiple sheets feeding at once
• Paper stalling in the duplex path
• Printer pulls late, then jams
• Worn feed components causing unreliable tray performance

These symptoms are often linked to worn paper feed parts in the tray path rather than the toner cartridge itself. If the printer is otherwise working normally but paper handling has become inconsistent, the repair kit is usually the first place to start.

Image Quality Problems We Can Repair

If your HP LaserJet Pro M402dn is printing with faded output, grey backgrounding, repeating marks, smudges, lines, ghosting, or poor toner fixing, the repair/service route is usually the better option.

• Faded or weak print
• Grey background across the page
• Repeating marks or dirty print
• Smudging or toner rubbing off the page
• Ghosting or shadow images
• Print quality faults that are not caused by paper pickup

If the problem is image quality rather than paper feeding, do not start with a paper jam repair kit. Use the repair/service option so the printer can be properly diagnosed and repaired.

View M402dn Repair / Service Options

Toner for HP LaserJet Pro M402dn

The HP LaserJet Pro M402dn uses the following toner range:

• HP 26A / CF226A – standard yield black toner
• HP 26X / CF226X – high yield black toner

If you want lower running costs between changes, the high-yield option is the better fit. If you print lower volumes, the standard cartridge may be the more sensible choice.

Shop CF226A toner
Shop CF226X toner

Replacement Parts for HP LaserJet Pro M402dn

If you need other common replacement items for the M402dn, you can also shop the related parts below.

• View M402dn Fuser Unit
• View Replacement Tray 2

Why This M402dn Page Exists

This page is the model-specific entry point for the HP LaserJet Pro M402dn. It is here to direct customers to the correct fix, consumable, service, or replacement part for this printer model without creating duplicate products where the physical repair system is shared across multiple machines.

• Use this page to identify the correct route
• Use the repair kit pages to buy the actual repair solution
• Use the toner links to order the right cartridge
• Use the service link if fitting parts is not the right option
• Use the related parts links for items such as the fuser unit or replacement Tray 2

M402dn Printer Overview

• Printer Type: Mono laser printer
• Product Number: C5F94A
• Automatic Duplex: Yes
• Standard Paper Input: Tray 1 and Tray 2
• Optional Expansion: Optional additional tray support on platform
• Connectivity: USB 2.0 and Ethernet

Related Products & Support

• HP LaserJet M402 / M403 / M404 Paper Jam Repair Kit – Tray 1 and Tray 2
• Tray 2 Only Repair Kit
• HP 26A / CF226A Black Toner
• HP 26X / CF226X High Yield Black Toner
• HP LaserJet Pro M402dn Fuser Unit
• HP LaserJet Pro M402dn Replacement Tray 2
• Printer Repair / Service Option