Repair Service
HP LaserJet M402, M402dne & M403 Series — Repair & Return Service — £95+VAT — 1-Year Warranty
Send us your broken M402, M402dne or M403 — get a guaranteed working printer back for £95+VAT
Covers M402d, M402dn, M402dne, M402dw, M402n, M403d, M403dn, M403dw and M403n.
- Fixed price £95 + VAT — no surprises, no mid-job phone calls
- Guaranteed working printer returned — fully tested before dispatch
- 1-year Printer Genie warranty included
- Return shipping included in the price
- No fix, no fee — full refund if your printer is physically beyond repair
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The Printer Genie Repair Guarantee
1-Year Warranty
12 months Printer Genie warranty from the date your printer is returned.
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No Fix, No Fee
Full refund if your printer is physically beyond repair. No diagnostic charge.
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Expert Support
Real printer experts handle your repair — no call centres, no automated systems.
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Full terms including our service fulfilment policy are in our Terms & Conditions.
Repair vs Replace
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Printer Genie Repair Service |
Buy a new replacement |
| Cost |
£95 + VAT fixed — return shipping included |
Typically £150–£350+ |
| Warranty |
1-year Printer Genie warranty |
Usually 1-year manufacturer warranty |
| Driver & network setup |
No change needed — same model, same settings |
Reinstall drivers, reconfigure network |
| Toner you already have |
Still works — same consumable compatibility |
May need different cartridges |
| Environmental impact |
Keeps a working printer out of landfill |
New manufacturing footprint |
How It Works
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1Order this service for your M402/M403 model
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2No box? Add our Return Packaging Kit at checkout
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3Send your printer to us — address confirmed by email
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4We repair, test, and return with 1-year warranty
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Don't have packaging to send your printer safely?
Our Printer Return Packaging Kit includes everything you need. Available nationwide — no need to find a box or source materials yourself.
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Add Return Packaging Kit |
Choosing Repair Over Replacement
We support the right to repair movement. A working printer with a worn fuser or rollers doesn't need to go to landfill. Choosing repair keeps a capable machine in use rather than adding to the UK's growing volume of electronic waste.
Lower environmental impact than buying new. Manufacturing a new printer carries a significant carbon and material footprint. Repairing your M402/M403 avoids that entirely — your toner stock, network settings, and driver installation all carry straight over.
WEEE-compliant handling. Printers fall under Waste Electrical and Electronic Equipment regulations and shouldn't go in general waste. Any parts removed or printers beyond repair are handled responsibly — nothing goes to landfill.
Warranty & No Fix, No Fee
1-year Printer Genie warranty — from the date your printer is returned. If the same fault recurs within 12 months we'll sort it at no extra cost. Full terms including our service fulfilment policy are in our Terms & Conditions.
No fix, no fee — if your printer is physically beyond repair (smashed, liquid damaged, or structurally broken) we'll refund the repair fee in full.
Outbound shipping to us is arranged and paid for by you. Return shipping is included in the £95+VAT price.
Frequently Asked Questions
How can you guarantee a fixed price when you haven't seen my printer?
We've serviced and repaired hundreds of M402/M402dne/M403 series printers and know exactly what faults they develop. The £95+VAT price is set based on that experience — it covers all typical fault types for this series with no extras. Our full service fulfilment policy is in our Terms & Conditions.
Which models does this cover?
This service covers the full HP LaserJet M402 and M403 series: M402d, M402dn, M402dne, M402dw, M402n, M403d, M403dn, M403dw and M403n.
What if my printer is physically smashed or liquid damaged?
If your printer has physical damage that makes it uneconomical to repair, we'll let you know and refund the repair fee in full. We can also advise on refurbished replacement options if needed.
Do I need to box the printer myself?
You can use your own packaging, or add our Printer Return Packaging Kit at checkout — it includes everything you need to send your printer safely.
Is repairing better for the environment than buying new?
Yes. Repairing avoids the manufacturing footprint of a new printer and keeps a working machine out of the waste stream. If the printer is beyond repair, we handle disposal responsibly under WEEE regulations.
Is this cheaper than buying a replacement printer?
Almost always. £95+VAT all-in is typically less than half the cost of a new or refurbished replacement, and you don't have the hassle of reinstalling drivers or reconfiguring your network.
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STRUCTURED PRODUCT INTELLIGENCE: Service Type: Mail-in Repair and Return Brand: HP Covered Models: M402d, M402dn, M402dne, M402dw, M402n, M403d, M403dn, M403dw, M403n Fixed Price: £95 + VAT — includes return shipping Fulfilment: Service fulfilment policy in T&Cs — outcome is guaranteed working printer returned, fully tested, 1-year warranty Warranty: 1-year Printer Genie warranty on returned printer No Fix No Fee: Full refund if printer is physically beyond repair (smashed, liquid damaged, structurally broken) Outbound Shipping: Customer pays — Return Packaging Kit available as add-on Return Shipping: Included in £95+VAT price Environmental: Supports right to repair movement; WEEE-compliant handling; avoids new manufacturing footprint Cross-Sell: Printer Return Packaging Kit, Service listing (Basic/Full Refurb), HP CF226A/CF226X toner
TAGS: class:repair-service, brand:hp, series:hp-laserjet-m402-m402dne-m403, repair-price:95, service-type:repair, lifecycle:active, marketplace:shopify-only
