Printer Genie
HP LaserJet M402 Paper Jam Repair Kit
HP LaserJet M402 Paper Jam Repair Kit
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New Parts — Parts Only, No Support
HP LaserJet M402 Paper Jam Repair Kit — Parts Only
Paper jam? Printer not feeding?Complete parts-only paper feed repair kit for the HP LaserJet M402 range.
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Faults This Kit Helps Resolve
| Paper not feeding from the trayThe printer sounds like it is trying to pick up paper but nothing enters the feed path. The most common cause is a worn pickup roller that has lost its grip on the paper stack. | Multiple sheets feeding at onceTwo or more pages feed together, causing a jam or double-printed pages. The separation pad or roller is designed to prevent this — when worn, it no longer holds back the second sheet. |
| Recurring jams in the same locationIf paper jams are happening consistently at the same point in the feed path, worn rollers or a glazed separation pad are almost always the cause. Replacing them resolves the majority of chronic feed problems. | Paper slipping, skewing, or stopping earlyPaper enters at an angle, stops midway, or slips before reaching the registration rollers. New rollers restore the feed torque and alignment needed for consistent pickup. |
What's in This Kit
All components listed below are included as new parts.
| Qty | Component | Tray / Location |
| 1 | Pickup roller | Tray 1 (multipurpose tray) |
| 1 | Separation pad | Tray 1 (multipurpose tray) |
| 1 | Pickup roller assembly | Tray 2 (main paper drawer) |
| 1 | Separation roller assembly | Tray 2 (main paper drawer) |
Compatible Printers
If your model isn't listed or has a regional variant code, contact us before ordering and we will confirm compatibility.
| Model | Tray Coverage | Notes |
| HP LaserJet Pro M402n | Tray 1 & Tray 2 | Full kit fits |
| HP LaserJet Pro M402d | Tray 1 & Tray 2 | Full kit fits |
| HP LaserJet Pro M402dn | Tray 1 & Tray 2 | Full kit fits |
| HP LaserJet Pro M402dne | Tray 1 & Tray 2 | Full kit fits |
| HP LaserJet Pro M402dw | Tray 1 & Tray 2 | Full kit fits |
| HP LaserJet Pro M403 series | Tray 1 & Tray 2 | Same feed system — full kit fits |
What's Included
- Complete repair kit — all components listed in the kit table above
- All parts are new — no refurbished components supplied
- Parts only — this kit does not include fitting support or a refund guarantee
- Fitting instructions included
Need Fitting Support? Try Our JamFix® Kit
This is the parts-only version of this kit, for confident DIY fitters. If you'd like fitting support if you get stuck, plus 30 days JamFix® fault-specific support and a full refund guarantee if the kit doesn't resolve your fault, see our JamFix® version of this kit instead.
Warranty
90-day Printer Genie warranty — covers manufacturing or refurbishment defects under normal use. Excludes incorrect installation, physical damage, electrical damage, misuse, abnormal wear, and faults elsewhere in the printer. Full terms in our Terms & Conditions.
Frequently Asked Questions
