Printer Genie
HP LaserJet Pro M402 M428 Tray 2 Pickup Roller RM2-5452
HP LaserJet Pro M402 M428 Tray 2 Pickup Roller RM2-5452
Couldn't load pickup availability
New — Compatible
HP Tray 2 Pickup Roller RM2-5452 — LaserJet Pro M402, M428 & More
Paper not picking up from Tray 2?
The Tray 2 paper pickup roller assembly, HP part RM2-5452 — the wear part behind most Tray 2 pick-up failures and misfeeds across the LaserJet Pro M402 to M429 and M304/M305/M329 ranges.
- Tray 2 pickup roller assembly for HP part RM2-5452 (alternate number 3PZ15-67965)
- Restores grip when a worn roller stops lifting paper from the main tray
- Fixes repeat "paper jam" and "no paper pickup" faults from Tray 2 caused by a glazed or worn roller
- New compatible — produced to OEM specification for feed torque and surface quality
- 90-day warranty against manufacturing defects
- UK supplier — despatched from our warehouse
- Not sure this is the right part for your model? Contact us and we will confirm before you order
Is This the Right Part?
| Paper not picking up from Tray 2The printer sounds like it is trying to pick up paper from Tray 2 but the page fails to enter the feed path, or a jam is reported immediately. Worn rubber has lost the grip needed to lift paper from the stack. | Recurring Tray 2 jams and misfeedsRepeated jams or misfeeds specifically from Tray 2 are commonly a worn pickup roller pulling paper through unevenly. New rubber restores correct feed. |
| Fault from a different tray?This part is for Tray 2 only. If the fault is from the multipurpose (Tray 1) tray or an optional tray, a different part number applies — contact us before ordering and we will confirm. | Printer not attempting to pick up at all?If the printer makes no mechanical attempt — no sound of rollers engaging — the pickup solenoid or clutch is the more likely cause. Contact us and we can help diagnose before you order. |
Specifications
| Component | Tray 2 paper pickup roller assembly |
| Primary part number | RM2-5452 |
| Alternative part number | 3PZ15-67965 |
| Brand | HP (compatible) |
| Location | Tray 2 (main paper cassette) |
| Condition | New — compatible, produced to OEM specification |
| Quantity supplied | 1 × pickup roller assembly |
| Warranty | 90 days against manufacturing defects — normal wear not covered |
| Weight & delivery | Small parcel — courier delivery, tracked |
Which Printers Does It Fit?
This Tray 2 pickup roller (HP part RM2-5452) fits Tray 2 on the models below. This listing is specifically for Tray 2 — other trays on the same printer use different part numbers. If your exact model or regional variant is not shown, contact us with your model number and we will confirm fitment before you order.
| Range | Models (Tray 2) |
| LaserJet Pro M402 / M403 | M402, M402n, M402d, M402dn, M402dne, M402dw · M403, M403n, M403d, M403dn, M403dw |
| LaserJet Pro M404 / M405 | M404, M404n, M404d, M404dn, M404dw · M405, M405dn, M405dw |
| LaserJet Pro MFP M426 / M427 | M426fdn, M426fdw · M427fdn, M427fdw, M427dw |
| LaserJet Pro MFP M428 / M429 | M428dw, M428fdn, M428fdw · M429fdn, M429fdw |
| LaserJet Pro M304 / M305 / M329 | M304a · M305d, M305dn · M329dn |
What's Included
- 1 × Tray 2 pickup roller assembly (HP RM2-5452)
Installation Notes
- Power off and unplug the printer, then remove Tray 2 (the main paper cassette).
- Locate the pickup roller in the tray feed area, noting its orientation before removing it.
- Release the old roller assembly from its shaft and fit the new one in the same orientation until it clips home.
- Refit the tray, reconnect power, and run several test prints from Tray 2 to confirm reliable feeding.
Frequently Asked Questions
Is this a genuine HP part or compatible?
This is a new compatible part, produced to OEM specification for feed torque and surface quality, and carries a 90-day warranty against manufacturing defects. If you need a genuine HP part specifically, contact us and we will advise on availability.
The feed fault is still happening after fitting — what next?
The most common causes are: the fault is from a different tray (different part number), the pickup solenoid or clutch is faulty rather than the roller, or the feed surfaces need cleaning. Contact us and we can help diagnose the next step.
Do you stock other parts for these printers?
Yes — we stock fusers, maintenance kits, toner and other spare parts for the HP models listed. Search the model number on our store, or contact us and we will point you to the right part.
Warranty
90-day Printer Genie warranty — covers manufacturing defects. Normal wear from use is not covered. Excludes incorrect installation, physical damage, misuse and faults elsewhere in the printer. Full terms in our Terms & Conditions.
Share
