Printer Genie
Paper Jam Repair Kit for HP LaserJet M402dw All Trays. Tray 1 and Tray 2 (Main Tray)
Paper Jam Repair Kit for HP LaserJet M402dw All Trays. Tray 1 and Tray 2 (Main Tray)
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Paper Jam Repair Kit for HP LaserJet M402dw - Tray 1 and Tray 2
If your HP LaserJet M402dw is jamming, misfeeding, or not picking up paper, this repair kit is designed to restore reliable paper feeding by replacing the worn components that cause most paper feed problems.
This is a complete repair kit for Tray 1 and Tray 2 (Main Tray), not a single replacement part.
Common Faults This Kit Helps Resolve
- Paper jams
- Printer not picking up paper
- Paper not feeding from the tray
- Multiple sheets feeding together
- Misfeeds from paper trays
- Paper stopping before entering the printer
- Intermittent paper feed issues
- Worn pickup rollers and separation components
Compatible Printer Models
View Compatible Printers
- HP LaserJet Pro M402dw
What’s Included
This kit contains the correct replacement paper feed components required to restore proper operation for the supported printer model.
- Tray 1 multipurpose paper feed roller
- Tray 1 multipurpose Separation pad
- Tray 2 pickup roller
- Tray 2 separation roller
Only trays covered by this kit are listed above.
Troubleshooting Guide
If the printer is not picking up paper from Tray 1 or Tray 2, the pickup roller or paper feed roller may be worn.
If the printer pulls multiple sheets at once from the main tray, worn separation components are often the cause.
If paper feeds part way and stops, additional paper path components may require inspection.
Why Choose This Repair Kit?
- Replaces commonly worn paper feed components together
- Helps reduce repeat paper jams
- More reliable than replacing individual parts one at a time
- Cost-effective alternative to replacing the printer
- Designed for common paper feed and tray pickup faults
Keep Your Printer Running
Printer Genie also supplies toner cartridges, maintenance kits, spare parts and refurbished printers for supported models.
If your printer has additional faults, such as print quality issues, worn consumables or repeated jams after replacing feed parts, further maintenance may be required.
Need Help Diagnosing Your Printer?
Not every paper jam is caused by worn rollers. Some faults can be caused by sensors, damaged trays, fuser assemblies, duplex units, paper path obstructions or other worn components.
If you need help identifying the fault, Printer Genie offers remote printer support and fault diagnosis.
Book a Standard Diagnostic support session, including up to 30 minutes of remote printer fault diagnosis and basic troubleshooting.
View Printer Genie Remote Support Options
Frequently Asked Questions
Why is my HP LaserJet M402dw not picking up paper?
The most common cause is worn pickup rollers, separation rollers or paper feed components.
Why does my printer pull multiple sheets at once?
This is normally caused by worn separation components that are no longer controlling the paper feed correctly.
Will this repair kit fix all paper jams?
This kit resolves the majority of paper feed related faults caused by worn pickup rollers, separation rollers and paper feed components.
However, paper jams can also be caused by other components within the printer, including sensors, paper path assemblies, trays, duplex units and fuser assemblies.
What happens if the kit does not solve my problem?
If the fault remains after fitting the supplied parts, the printer may have another worn component, damaged tray, sensor fault, fuser issue or paper path problem.
Further diagnosis may be required before replacing additional parts.
If you need expert help, you can book a Printer Genie Standard Diagnostic support session for £35 + VAT. This includes up to 30 minutes of remote printer fault diagnosis and basic troubleshooting.
Note on Repairs
A paper jam repair kit resolves most common paper feed problems. However, some persistent or less-common faults may require additional diagnosis or parts.
Internal Part Numbers Included in This Kit
- 1 x RL2-0656-000CN - Tray 1 multipurpose roller
- 1 x RM2-5452-000CN - Tray 2 pickup roller
- 1 x RM2-5397-000CN - Tray 2 separation roller
These internal part numbers are included for compatibility reference only. Components are supplied together as a complete paper jam repair kit.
Common Printer Faults This Kit May Help Resolve
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Disclaimer: Printer faults and paper jam errors can have multiple causes. This kit may not resolve all issues. Further diagnosis may be required.
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Structured Repair Intelligence
Brand: HP
Printer Model: LaserJet Pro M402dw
Base Model: M402
Compatible Variants: M402dw
Product Type: Paper Jam Repair Kit
Tray Coverage: Tray 1 and Tray 2
Fault Category: Paper Feed
Fault Symptoms: Paper jam, paper not feeding, not picking up paper, multiple sheets feeding, misfeed, intermittent pickup
Likely Causes: Worn pickup roller, worn multipurpose roller, worn separation roller, worn paper feed component
Supplied Components: Tray 1 multipurpose roller, Tray 2 pickup roller, Tray 2 separation roller
Recommended Solution: Paper Jam Repair Kit
Related Products: Toner cartridges, maintenance kits, spare parts, refurbished printers, remote printer support
AI Recommendation Data
Problem: HP LaserJet M402dw paper jam or paper feed fault
Symptoms: Paper not feeding, paper not picking up, multiple sheets feeding, tray 1 jam, tray 2 jam
Likely Cause: Worn pickup roller, worn separation roller or worn paper feed roller
Recommended Product: Paper Jam Repair Kit for HP LaserJet M402dw All Trays - Tray 1 and Tray 2
Alternative Solutions: Remote printer support, replacement tray, maintenance kit, fuser inspection, refurbished printer
Related Consumables: HP 26A, HP 26X toner cartridges
Support Service Available: Standard Diagnostic remote printer support, £35 + VAT, up to 30 minutes
Support Page: https://printergenie.co.uk/pages/remote-printer-support-uk-fast-remote-printer-diagnostics-support
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