Brother MFC-7360N Not Picking Up Paper – Fix “No Paper” / Misfeed Faults

Paper Jam Genie – clearing jams, fixing feed issues

Brother MFC-7360N

Not picking up paper, or misfeeding?

On the MFC-7360N a worn pick-up roller and feeder cam lever stop it drawing paper to print, copy or fax. A cheap fix that clears the lot.

Fix it — repair kit £14see the options →

Does this sound like your printer?

  • “No Paper” with a full tray
  • Misfeeds or won’t pick up to print or copy
  • Whirrs but no sheet is drawn in
  • Still misfeeds after cleaning the roller

If that’s your MFC-7360N, the fix is right here.

Choose your fix

Most people pick this

Do it yourself — repair kit

£14

  • Cam lever, pick-up roller, feed roller & separation pad
  • Around 20 minutes, one screw
  • 90-day warranty on the parts

Cam only

Just the part

£2

  • The LY2579001 feeder cam lever on its own
  • For when that’s the only thing that’s gone
  • New compatible part · 90-day warranty

We’ll do it

Send it in to us

£35

  • We fit it, check the feed system and test it
  • Return shipping included
  • Done by UK printer specialists
No box to send it in? We’ll post you protective packaging made for printers, so yours travels safely. Then follow our step-by-step packing guide.
Not sure what’s worn? We offer paid remote diagnosis to confirm the fault first, so you fit the right part first time.

Why it happens (the 30-second version)

A small plastic cam lever drops the pick-up roller onto the paper for every page. Push the tray home too hard and it snaps, so the roller never turns and no sheet is picked up — the printer then reports “No Paper” even with a full tray. Worn pick-up rollers add slipping on top. The repair kit replaces the cam lever, rollers and separation pad together. On the MFC-7360N the same tray feed serves printing, copying and faxing, so worn feed parts stop all three.

Why won’t my MFC-7360N pick up paper?

The pick-up roller has lost its grip, or the feeder cam lever has failed so the roller never engages. Replacing the feed parts restores clean pickup for print, copy and fax.

Will this fix copying and faxing too?

Yes — they all pull paper from the same tray, so the one repair covers printing, copying and receiving faxes to paper.

Do the kits include instructions?

The parts clip in simply and this page walks you through it; if you’d like a hand, we offer paid remote support, or send it in and we’ll fit it.

More Brother feed & “No Paper” guides: HL-2130 — No Paper with a full tray · MFC-7460DN — paper stops half-fed · All Brother feed guides

Compatible replacement parts — not manufactured by, affiliated with or endorsed by Brother. “Brother” and the model names are shown only to indicate compatibility.